Cisco IPT Support Engineer
SofTec Solutions - Denver, CO

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We are currently seeking an experienced Cisco IPT Support Engineer for our Denver office location. You will work with our team performing design, integration readiness, data & network readiness, systems integration, development, system builds, testing and acceptance. In this role, you will work with the following: • SIP, MGCP and H.323 protocols
• Voice Gateway and Gatekeeper support and administration
• IP Telephony Solution Design and support
Preferred Technical skills and Experience:
• 3+ years configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail
• 1+ years hands on, single-site contact center systems integration experience with UCCX preferred
• Strong experience troubleshooting Cisco Routers and Switches (2600,2800, 2900, 3800 and 3900 series)
• UCCX script, design, deployment and/or support experience
• H.323, SIP and/or MGCP deployment and support experience
• Demonstrated ability to perform complex problem isolation within
• Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
• Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures
• Experience configuring and troubleshooting Voice Gateways/Gatekeepers
• SQL Query Analyzer/RCD/TCD/Call Trace/• Log Analysis helpful
• Cisco Emergency Responder (CER) a plus
Leadership & Certifications:
• Cisco Certifications (i.e., CCNA, CCDP, CCNP, CCIE, etc.,) Excellent documentation, presentation, and problem solving skills
• Excellent communication skills and client-facing skills
• Work and collaborate with project teams consisting of Denver Health staff, client resources, contract resources and 3rd party vendors, including multiple telecommunications service providers
• Provide technical thought leadership while interacting closely with the clients
• Provide consistent and frequent status updates and issues to assigned Denver Health Network and Telephony Manager
• Provide mentoring and support to junior support staff members
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. Travel is not required for this role. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in service support and delivery.

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About this company
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SofTec Solutions is a consulting services firm that translates proven technologies into concrete, workable business solutions. We provide...