Support Cisco based service provider organization in delivering network services to clients in the hospitality industry. Network services include site surveys, network designs, installation/maintenance, and wired/wireless Internet setups within meeting and guest rooms in hotels and other conferencing facilities. The Engineer will communicate effectively with all internal and external customers and manage relationships with our Partners.
The right candidate will identify with PSAV’s Core Values: Connectivity, Passion, Empowerment, and Honesty. Working together as a team, you will make goals and meet deadlines while understanding that communication is critical. This is an ideal opportunity to be a part of the implementation of the technical roadmap for applications and services at PSAV.
Key Job Responsibilities (Weight %)
Installation and Maintenance (30%)
Complete the installation and configuration of network hardware in new or existing infrastructure. Document install of network by following departmental standards and practices. Support external and internal client concerns and expectations during install/cutover of services and provide creative and cost effective solutions as required. Provide on-site explanation and training of network systems and applications. Perform onsite event support and network maintenance/upgrades as required.
Survey and Design (30%)
Complete network survey and design projects. Responsible for understanding complex network infrastructure (new and existing) and overall design of hospitality networks. Communicate on site and remotely with PSAV technical staff and our Partner contacts, and attend meetings as necessary. Possess a solid understanding of wireless fundamentals, coverage, and hardware. Create detail oriented network documentation and designs based on onsite network assessments and surveys. Perform wireless site surveys using departmental metrics and industry-leading equipment.
Network Support and Monitoring (20%)
Root cause analysis and proactive communication are critical. Provide phone support to end users related to guest and meeting rooms. Manage changes and updates to hardware, configurations and documentation. Provide escalation of detailed troubleshooting steps and resolution. Consult with PSAV on-site staff for technical configurations of guest and meeting rooms. Attend conference calls with clients to determine guest and event network needs. Support custom configurations for events and meetings based on clients’ needs. Perform onsite event and emergency support as required.
Training and Testing (20%)
Proficient in understanding and presenting PSAV service offerings to internal and external clients. Responsible for staying up-to-date with the latest Cisco and other network related vendors, as well as Microsoft and various related IT technologies. Ability to develop and maintain technical documentation and training courses. Administer necessary training and knowledge transfer to engineers and required staff. Provide testing for network configurations, hardware, and software updates, user interfaces, and associated systems.
Bachelor of Science or equivalent in Computer Science
Cisco Certifications – Required: CCNA/CCDA/CCNP, Preferred: CCNP, CCDP, CCIE, CWNA
3+ years of Cisco IOS and hardware experience.
Familiarity with the following Cisco hardware:
Proficient in Cisco VLANs, ACL, IPSEC/VPN, AAA configuration, Radius, Tacacs+, DNS, DHCP, RF fundamentals and IP subnetting
- Cisco access routers: 1800s, 2800s and 3800s and newer
- Cisco switches: 2950s, 2960s, 3500s, 3750s and newer
- Cisco wireless networking: 1100s, 1200s and 1300 (Autonomous/Unified) access points, Wireless LAN Controllers and WCS
Experience installing/upgrading Internet circuits (T1/DS3/Metro-Ethernet)
General experience with Desktop Operating Systems – Windows 9x through 7 and MAC OS versions
Strong documentation skills using Microsoft Office systems, Visio and Sharepoint
Preferred experience with Aruba, Ruckus, HP Mobility and other wireless solutions as well as Cisco and Juniper/Netscreen Firewall products
Proficient with SolarWinds Network Management software and trouble-ticket systems
Demonstrated troubleshooting skills and root cause analysis
Excellent communication skills and attention to customer satisfaction. Must be able to communicate to different audiences with varying levels of technical knowledge
Ability to travel up to 50% of the time
Ability to lift up to 20 pounds regularly
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