Cisco Network Engineer
Palace Gate Corporation - Schaumburg, IL

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We are currently searching for WLAN Specialist for a contract opportunity with our Client located in the northwest Chicago suburbs Palace Gate is a fast growing firm that offers competitive salary and excellent benefits The WLAN Specialist must be able to work with limited supervision and utilize in depth technical knowledge of switched networking wireless LAN troubleshooting and problem analysis concepts this position mainly provides second level technical support to a major Client customer but may also support Client Associates Strategic Alliance Partners and endusers The WLAN Specialist will use in depth networking and 80211 a b g n wireless theory knowledge and responds to requests that are escalated to Tier II Key ObjectivesActivities · Maintains a high degree of technical competence and expertise on the Enterprise Wireless LAN Division family of products in the area of design functionality technical specifications and support · Provides Level II direct phone softwarehardware support to a major Client customer Client Associates VARs and Resellers on the EWLAN product line including but not limited to wireless access points WLAN client adapters WLAN switches managed layer 2 switches MSP network monitoring utilities network analysis tools and WLAN enabled mobile computers · Provides second level support to Tier One support representatives by fielding questions and providing technical direction on support issues product compatibility and customer configurations · Facilitates Support Problem Reports (SPR) to the Engineering Department maintaining communications with Engineering and the customer until resolution · Reviews and approves Knowledge content for use by internal support staff and external support channels · Establishes and maintains relationships with Product Engineering and Product Management · Ensures proper softwarehardware diagnostics tools are available and all technical associates utilize test procedures · Performs other duties as assigned Experience and Education BS Degree in Computer Science andor at least 2 years career experience in system andor network administration and at least two or more years of direct customer support CCNA or CWNA certification a plus Extensive knowledge of TCPIP OSI model Windows 2KXP Windows server 2K and 2K3 Cisco routerswitch infrastructure Cisco IOS 8021x Network security Network trace analysis VOIP 80211 IEEE standards WLAN topologies Must have excellent time management communications skills oral written and listening strong problems solving skills and be able to interact effectively with customers in troubleshooting problems over the phone Experience and working knowledge of Voice over IP technologies a plus but not required
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About this company
Palace Gate Corporation provides expertise in the following areas: - Infrastructure - Architecture - Application Development -...