Primarily responsible for the configuration and administration of Cisco communications and telephony systems.
Administer Cisco Communication Manager, Unity Connection, Presence, and Contact Center Express systems as well as related network hardware and software.
Problem source identify and resolve user and system telephony issues.
Ability to create and update contact queue (CSQ) scripts.
Maintain day to day system operations and fulfill task requests for configurations updates.
This position will participate in a on-call schedule, providing after hours support as necessary.
- Possess college degree or equivalent technical experience
- CCVP / CCNP Voice
- - Desired
Must have 2+ years experience configuring and supporting complex Cisco IPT solutions with Cisco Communications Manager, Unity Connection, and Presence Server.
Hands on experience with scripting, configuring and supporting Cisco Contact Center Express.
Experience configuring and troubleshooting Voice Gateways.
Experience working with VMware ESXi Hypervisor.
Experience troubleshooting Cisco Routers and Switches.
Exhibit strong troubleshooting skills.
Excellent verbal and written communication skills.
CUCM 8.x/9.x, Unity connection 8x,9.x, Cisco UCCX 8.x,9/x, CUPS 8.x