Cisco Telco and Network Support Analyst
PR Newswire - Jersey City, NJ

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PR Newswire is the global leader in innovative communications and marketing services, enabling organizations to connect and engage with their target audiences worldwide. We have an exciting opportunity available for a Cisco IPT/IPCC Telecommunications and Network Support Analyst to join our team to perform ongoing moves, adds and changes (MAC), and report generation.

The VoIP and Network support role is to coordinate strategies for defining, deploying, and maintaining the company's in-house IP telephony voice communication architecture and its associated network connections and component hardware. This includes managing all engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all VoIP/IP-PBX telephone systems and services. The network support role is to ensure the stability and integrity of in-house data and wireless network services. This is achieved by planning, designing and developing local area network (LAN) and wide area network (WAN) across the organization. In addition, you will have the opportunity to utilize your skill and excellent customer-focused service as you perform on-site analysis, diagnosis, and resolution of complex telecommunications problems for a variety of end users.

As our Telecommunications and Network Support Analyst based in Jersey City, NJ, your main mission will be to support our telecommunications and Network needs-manage circuits, handle phone installation for new hires, take support calls, trouble shoot issues presented by internal customers, and manage interaction with vendors. Your time management, organizational skills and ability to document processes and procedures will also be an asset as you perform site tech duties such as installing VoIP phones, handling equipment requests, and responding to tickets and alerts. Your "can do" attitude and ability to jump in to solve problems (not just oversee their resolution) will be critical to your success. Experience with network and call recording, specifically Witness/Verint, is also a plus. This is your opportunity to enjoy a rewarding career in an environment of teamwork and learning while making your mark on the global communications industry. This role sits within in a multi-disciplined team with the opportunity to work with networks and security in a multi-site environment.

Position Requirements:
Formal Education & Certification
College diploma or university degree in the field of telecommunications or computer science and/or 5 or more year equivalent work experience.

: Certifications CCNA and CCNP. CCVP certification is a plus
: Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
: Working technical knowledge of Cisco VoIP/IP telephony systems, software, and hardware.
: Strong hands-on knowledge of the configuration and optimization of Cisco VoIP equipment.
: Strong hands-on knowledge of SIP, H.323, TCP/IP, protocols.
: Strong understanding VoIP QoS issues and mitigation strategies.
: Direct experience with Cisco switches and routers.
: Familiar with network topologies such as EVPN, ATM, ISDN, etc.
: Knowledge of cabling and wiring systems, design, and installation.
: Ability to operate tools, components, peripherals, and testing accessories.
: Self-starter and client oriented
: Committed team player, able to work both independently and interact with non-technical audiences
: Proven results orientation and accountability
: Perform telephony audits as necessary
: Maintain SLAs for all organizational IP telephony applications
: Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems
: Strong network performance modeling and benchmarking skills
: Strong communication skills to interact with team members, management, customers and support personnel
: Ability to work independently and as part of a team
: Ability to anticipate problems, resolve ambiguity and take decisive action
: Ability to convey a strong presence, professional image, and deal confidently with highly complex technical problems
: Very good communication skills, both oral and written

  • Bachelors degree in Computer Science/Math/Engineering or equivalent
  • Min 5 years of hands-on experience in design, implementation and support of voice and data networks
  • Cisco Call Manager, IPCC Enterprise, VoIP technology, Unity, Unified Messaging and Mobility Manager
  • Experience configuring call types, labels, variables and VRU scripts in the Cisco ICM
  • Create and modify the ICM routing and administration scripts
  • Understand and work on fault tolerant interconnectivity and resilience systems and scripts
  • Certifications a plus (CCNA-Voice, CCNP-Voice, etc.)
  • CCVP preferred
Note: 40-hour on-site work week with on-call availability for 1 week per month or more depending on staff availability. Weekend and shift work required to meet 24x7 production schedules.

About PR Newswire

PR Newswire ( is the premier global provider of multimedia platforms that enable marketers, corporate communicators, sustainability officers, public affairs and investor relations officers to leverage content to engage with all their key audiences. Having pioneered the commercial news distribution industry 57 years ago, PR Newswire today provides end-to-end solutions to produce, optimize and target content - from rich media to online video to multimedia - and then distribute content and measure results across traditional, digital, mobile and social channels. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire enables the world's enterprises to engage opportunity everywhere it exists. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and the Asia-Pacific region, and is a UBM plc company.

PR Newswire is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, sexual orientation, disability or veteran status.

Please do not forward unsolicited resumes to any employee of PR Newswire Association LLC and its subsidiaries. PR Newswire is not responsible for any fees related to unsolicited referrals.

At UBM plc, we invite you to be part of an organization that is committed to building a diverse and inclusive culture and to being a responsible, sustainable business. UBM is proud to be an equal opportunity workplace and an affirmative action employer.

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