Cisco UCCE Engineer
KAPSIS - Oakland, MD

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Seeking a End User Design Engineer (UCCE UCCX, ACD, call routing, dial planning) for a large scale TDM to VoIP migration effort. Will work on the automated call dialing plans, developing scripts for custom call planning, user agents, and call routing.

- Hands on experience planning, designing, and implementing Cisco's UC product line, including UCCE (preferred, but not required).
- VoIP/IPT solution consulting, design, configuration, deployment and support.
- Experience designing call plans and implementing complex, multisite voice deployments
- Expertise with communications protocols such as H323 / SIP / MGCP / SCCP / QoS / QSIG / T1 CAS / AMIS / G.711 / G.729.
- Hands-on experience with RDBMS (SQL server, Oracle, or MySQL).
- Hands-on experience with Engineering Design Package development, large enterprise governance processes and Enterprise Change Management processes.