Cisco Unified Communications Senior Architect
Paragon Development Systems - Brookfield, WI

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This position is responsible for leading, planning, and implementing VoIP consulting engagements. Although the primary focus of this position is to implement and support VoIP installations, the candidate may also be tasked with general network support and build-outs including security, routing, switching, and other network related duties. The candidate will also be required to provide mentoring, training, and support for the technical and sales staff.

Prospective candidates must be located in Wisconsin.


  • Work with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;
  • Responsible for designing, staging, configuration, implementation, and support for VoIP installations;
  • Develop technical documentation to support the proposed design and implementation approach, including but not limited to network diagrams and test plans;
  • Contribute expert technical content regarding networking technologies for presentations, proposals, Statements of Work (SOW), responses to Requests for Proposal (RFP) and project plans;
  • Interface and develop strong relationships with Cisco and Networking partners;
  • Possess a wide and sophisticated understanding of the overall networking environment and vendors that PDS Services supports;
  • Pursue and successfully maintain critical industry and product certifications associated with PDS Services selected network solutions;


  • Attend and participate in internal and customer meetings related to new sales opportunities and existing assigned project work
  • Complete jointly developed professional goals
  • Remain current and relevant from a technical and personal presentation perspective
  • Complete project tracking requirements as outlined by management.


1. Ability to reason and think logically
2. Strong attention to detail in regards to project planning and documentation
3. Strong organizational and sales skills
4. Ability to communicate clearly and concisely, both verbally and with written documentation
5. Strong work ethic
6. Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor
7. Ability to apply judgment, implement solutions, and resolve conflicts, all in a multi-tasked environment
8. Strong ability to keep on-task and complete assignments within the expected and agreed upon amount of time
9. Ability to assist sales in a highly competitive field


1. CCNP – Voice – Required
2. CCNA R/S – Required
3. Cisco CCIE-Voice – Desired


The successful candidate will have extensive prior technology in VoIP implementation and support experience with Enterprise type accounts along with proven success with strategic planning. He or she will be able to think creatively and strategically to successfully negotiate with individuals and groups internally and externally. The qualified candidate will manage implementation of customer projects, from both technical and project communication (including status updates via email, phone or face-to-face meeting). Participate in the specification of customer requirements and implementation plans for technically advanced Voice solutions. Provide technical consulting, implementation and configuration for various Cisco IPT products and services at customer locations and perform advanced-level troubleshooting. This resource will also provide on-site and remote technical assistance to other resources and to customers. PDS’ new Senior Voice Architect will be able to provide post-sales implementation support and services to customers using various Cisco technologies which will include, but not limited to:
Cisco Voice - Expert Knowledge

  • Unified Communications Manager
  • Unity
  • Unity Connection
  • Contact Center Express
  • H.323/MGCP Gateways

Cisco Voice - Basic Knowledge

  • Meeting Place Express
  • Unified Media Engine
  • Presence

Cisco Route/Switch - Expert Knowledge

  • Routers

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