Claim Associate Adjuster Job
American Family Insurance - Indiana

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Job Title: Claim Associate Adjuster
Job ID: 03879
Division : Claims Operations
Work Location(s): United States-Indiana-Field Location
Full/Part Time: Full-Time

Position Details

This is a work from home field position with a company owned vehicle provided. Flexibility with hours/schedule is required to accomodate customer's expectations. Territory will cover Bloomington, IN area but may also require travel outside this primary area. Position is focused in handling Property (homeowner) claims.

Depending on qualifications, the selected candidate may be considered for a higher level position.

Position Objective
A training position whereby the Associate Adjuster learns, experiences, and develops multiple skills and activities required of a Claim Adjuster. Participates in required training activities, and learns investigation and settlement techniques. Learns and develops an understanding of corporate procedures and philosophies. Supports the Claim Division goal of ensuring customer service industry leadership and learns the value of partnering with agency to deliver seamless customer service. This position is part of the job family for all Claim disciplines.

Primary Accountabilities
- Acquiring Claims Knowledge (100%)
- Attends a New Employee Training program held at local office. Training includes various system training associated with claim processing.
- Attends a New Employee Training program held at American Family Headquarters in Madison, Wisconsin. Topics covered include: American Family policy and procedures and company culture and their application to the Claim environment.
- Participates in an on-the-job training program and job shadowing experience which provide opportunities to apply claim processing knowledge gained through the New Employee Training program. Training will include exploration of the agent role in the claim process.
- Completes discipline specific training as assigned. This entry-level position is part of the Adjuster and Senior Adjuster job family for one of the following disciplines: Casualty, Physical Damage, Property, Commercial Farm/Ranch or Workers Compensation.
- Partners with management to select and enroll in one to two American Family general education courses offered via the Learning Connection. In addition selects and enrolls in an Insurance industry course from either the Insurance Institute of America or the Associate in Claims Program.
- Handles files with limited authority based on management discretion.

Job Competencies
- Achieve Results
- Be Accountable
- Maximize Customer Experience
- Information Gathering
- Planning & Organizing
- Self Development

Travel Requirements
- This position requires travel up to 50% of the time.

Company Information

We offer a comprehensive benefits package that includes health, life and dental insurance, a 401(K) plan, paid holidays, vacation and sick leave and the opportunity for career development. If you would like to put your career in motion apply online today!

Offer to selected candidate will be made contingent on the results of background checks.


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About this company
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American Family Insurance offers auto, home, life & annuities, health, business and farm & ranch insurance. We’ve expanded...