Claim Representative
Ally Financial - Atlanta, GA

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Ally Overview

We are Ally Financial - a financial services company with the opportunity, experience and people to redefine the industry. Our determination to be obviously better separates us from the competition and makes Ally a great place to work.

Business Unit/Global Function Description

As part of Ally Financial Inc., Ally Insurance is a leading global provider of automobile-related insurance and reinsurance products for automobile dealers and their customers. Ally Insurance works with automotive dealers and their customers to provide solutions through our portfolio of products. We market vehicle service and maintenance contracts, such as the industry-leading GM Protection Plan and Repair Advantage.

Position Description

Reporting to the Supervisor, the Claim Representative handles a variety of claims to conclusion within established range of authority. Work involves independent judgment with minimal supervision.

Job Responsibilities

20% Handle initial report of loss. 20% Investigate and maintain a complete and thoroughly documented claim file. 15% Treat customers in a courteous, friendly and professional manner. Provide timely, thorough, accurate information and assistance. 10% Control losses by ensuring repairs and costs are appropriate. 5% Conduct timely investigations including recorded statements. 5% Secure account information from Ally AF. 5% Control salvage precharges 5% Identify subrogation and/or salvage situations in a timely manner to protect the interests of the Corporation. 5% Maintain technical expertise through educational efforts. 5% Maintain necessary licensing continuing education. 5% May handle special projects.


· Georgia Resident Adjuster License- Property and Casualty- Required · College degree preferred · A.I.C. and C.P.C.U. preferred · Completion of Physical Damage Adjuster School preferred · Effective interpersonal and communication skills · Computer skills required · Thorough knowledge and understanding of products and coverages, various state laws, and unfair claim practices may be preferred · Expertise in diagnosing automobile damage and repair · Effective analytical, investigative and negotiation skills · Ability to organize and plan · Prior claim experience preferred · High degree of interpersonal skills · Ability to work within a team concept

Total Rewards Information

Working at Ally is Rewarding! Ally's compensation program offers market-competitive base pay and above-market bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid-time-off program and emphasis on work-life balance. Ally Offers Competitive Benefits: · 401K Matching and Company Contributions · Paid Time Off (Roll-over up to 150%) · Variable Pay (bonuses) · Tuition Reimbursement · Comprehensive Health Insurance Coverage · Vendor Partnership Discount Program · Charitable Gift Contribution Matching · Adoption Assistance

About this company
147 reviews
“Ally Financial Inc. is a leading automotive financial services company powered by a top direct banking franchise. Ally's automotive...