Claim Representative
Ally Financial - Atlanta, GA

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Claim Representative –

Atlanta , GA

We are Ally Financial

A company with a new approach and a rich history; o ne that values openness, accountability and honesty. Our company dates back to 1919 and is built on the strong foundation of GMAC Financial Services. Our associates and customers are at the heart of everything we do.
·
We serve more than 15 million customers worldwide and have financed more than 150 million cars/ trucks
·
Ally Financial is ranked the No.1 automotive finance company
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Money Magazine rated Ally Bank as the Best Online Bank Package for 2011
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Ally Financial consistently ranked within Fortune 500 Companies
Ally Financial strives to build a World Class culture that engages a diverse and vibrant team of professionals. We seek employees who are motivated for success with processes aligned to promote inner-mobility, career growth and leadership development. Ally Financial remains committed to offering a compelling employment proposition that enables us to expand our dynamic team. Put your career on a path with a company that’s taking the financial services industry in a new direction and apply today! Visit www.ally.com to learn more.
      General Purpose of Position:
      Reporting to the Supervisor, the Claim Representative handles a variety of claims to conclusion within established range of authority. Work involves independent judgment with minimal supervision.
      Time Spent:
      Major Duties and Responsibilities:
      20%
      ·
      Handle initial report of loss.
      20%
      ·
      Investigate and maintain a complete and thoroughly documented claim file.
      15%
      ·
      Treat customers in a courteous, friendly and professional manner. Provide timely, thorough, accurate information and assistance.
      10%
      ·
      Control losses by ensuring repairs and costs are appropriate.
      5%
      ·
      Conduct timely investigations including recorded statements.
      5%
      ·
      Secure account information from Ally AF.
      5%
      ·
      Control salvage precharges
      5%
      ·
      Identify subrogation and/or salvage situations in a timely manner to protect the interests of the Corporation.
      5%
      ·
      Maintain technical expertise through educational efforts.
      5%
      ·
      Maintain necessary licensing continuing education.
      5%
      ·
      May handle special projects.
      Skills and Abilities:
      ·
      College degree preferred
      ·
      A.I.C. and C.P.C.U. preferred
      ·
      Completion of Physical Damage Adjuster School preferred
      ·
      Effective interpersonal and communication skills
      ·
      Computer skills required
      ·
      Thorough knowledge and understanding of products and coverages, various state laws, and unfair claim practices may be preferred
      ·
      Expertise in diagnosing automobile damage and repair
      ·
      Effective analytical, investigative and negotiation skills
      ·
      Ability to organize and plan
      ·
      Prior claim experience preferred
      ·
      High degree of interpersonal skills
      ·
      Ability to work within a team concept
      Working at Ally is Rewarding!

      Ally's compensation program offers market-competitive base pay and above-market bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid-time-off program and emphasis on work-life balance.

      Ally Offers Competitive Benefits:
      ·


      401K Matching and Company Contributions
      ·
      Paid Time Off (Roll-over up to 150%)
      ·
      Variable Pay (bonuses)
      ·
      Tuition Reimbursement
      ·
      Comprehensive Health Insurance Coverage
      ·
      Vendor Partnership Discount Program
      ·
      Charitable Gift Contribution Matching
      ·
      Adoption Assistance
      Job Insurance/Claims
      Primary Location United States-Georgia-ATLANTA

      Organization Claims - 4001129901
      Schedule Full-time

      Job Posting Jan 24, 2013, 3:10:58 PM

      Ally Financial - 18 months ago - save job - block
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      About this company
      89 reviews
      “Ally Financial Inc. is a leading automotive financial services company powered by a top direct banking franchise. Ally's automotive...