High School Diploma or GED.
Claims experience is strongly preferred.
Must have Property and Casualty License or ability to obtain within one year. Must comply with all continuing education requirements including pictorials, INS, CISR or CPCU courses.
Effective communication skills, organizational skills, and ability to respond to requests effectively and efficiently.
In-depth knowledge of insurance agency automation systems.
Ability to handle high-pressured, fast-paced environment with significant telephone and personal disruption.
Ability to maintain high level of confidentiality in all matters.
Ability to carry out complex tasks with many concrete and abstract variables.
Provide prompt, effective assistance to clients and third parties reporting claims to our agency. Act as a liaison between the agency and our carriers, assist others in the agency with service regarding claim reporting activity.
Meet and exceed client expectations in all areas. Manage the claim reporting process for our clients. take ownership of the client's needs when reporting a claim providing them with professional, knowledgeable and courteous service in line with the FNRM Experience. contribute to and enhance the agency's reputation in all actions.
Receive initial claim reports; counsel clients on the claim process and procedural steps in processing and settling the claim.
Prepare instructions and advise clients on action to be taken in event of a claim. i.e. OSHA, Environmental Area, Products Liability, Professional Liability, etc.
Extends full courtesy and assistance to third parties reporting claims or providing claims information.
Maintain full electronic file information by documenting all claims reports, activity, payments, and conversations.
Report claims on the same business day to appropriate carrier(s) via fax/telephone or electronic communication.
Maintain draft register as required by carrier(s).
Review each account handled for coverage adequacy, and refers to appropriate party for handling.
Send notice of potential changes to the Client Managers on all changes relating to claims (ex. deletion of vehicle on total loss).
Handle loss runs process for Commercial Lines Department as needed.
Develop and maintain claim interface capabilities with companies.
Deal promptly and with full integrity with all carrier claims personnel, responding within 24 hours to any request.
Meet with carriers to promote good will and to learn their procedures as to better advise our Clients who have claims.
Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts.
Maintain current claim technical reference material and understand how to perform technical tasks to expedite client service.
Support the mission statement, business goals, service standards, and business practices of the company.
Support the financial goals of the company.
Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements.