Claim Representative
State Farm Mutual Automobile Insurance Company - Frederick, MD

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# of Positions 7

Job Type Professional/Technical

Full/Part Time Full-Time

Shift First

Weekends Required Both

Why State FarmĀ®?
Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.

This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.

From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business.

WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.
A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.
The primary responsibilities of an auto claim representative include:
Working with customers, State Farm agents, attorneys, witnesses, repair shops and service providers to settle automobile accident claims
Investigating and evaluating the facts of a claim, which could include damage to property or injury to people
Evaluating, negotiating, and settling claims within authority levels
Maintaining the confidentiality of claim information
Using State Farm claims systems and other technologies to perform job duties
Communicating with customers and associates over the telephone, in person, and in written correspondence
Working under management supervision with attorneys, in the defense of lawsuits
Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone
Providing assignments and direction to claim processors and claim service assistants
Coordinating or participating in special projects, as assigned

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Successful completion of required training programs and all licensing requirements, including continuing education for licensing
Ability to communicate clearly, professionally, and empathetically
Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies
Ability to learn and utilize computer systems and other technologies
Ability to develop and apply knowledge of injury, property and liability issues to handle claims within authority
Ability to maintain quality work product and professionalism, even when work volume is high
Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation
Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively
Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability and quality
See For Yourself

ITEMS OF NOTE
May be required to drive motor vehicles and/or travel via commercial transportation
Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
This position may require non-standard work hours or varying shifts

ADDITIONAL INFORMATION
These positions are for Auto Claims Central (ACC). Preference will be given to candidates with claims experience. Total number of available positions is subject to change. These positions are part of the legacy claim structure and will be subject to migration into the new Claim Operating Model at the later date. This may require submitting a Request For Consideration and competing for a position in a future claim segment once your legacy zone and office migrates into the new structure. Please contact the hiring supervisor with any questions.
Positions require shift flexibility within our current operating hours of 6:55am to 7:15pm Monday thru Friday and 8:25am to 5:00pm Saturdays, Sundays and holidays as required. Hours and days of operation are subject to change as needed to sustain high levels of customer service. Overtime may be required based on business needs.
Successful completion of state licensing requirements is required for continued employment in this position.
Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes.

FOR INTERNAL APPLICANTS:
The following relocation guidelines apply to lateral moves for current claims employees:
Relocation benefits will be offered from an unnamed facility to a named facility.
Relocation benefits will not be offered from a named facility to a named facility.
Promotions will continue to be handled per Relocation Policy.

BENEFITS: TOTAL REWARDS

Our Total Rewards benefits package includes:
Competitive starting salary
Annual merit reviews
Annual bonus potential

You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers ( www.statefarm.ca/careers in Canada). You can also learn more about what to expect from our employment process - US or Canada.

State Farm Insurance is an equal opportunity employer

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State Farm is a family of insurance and financial services companies that together serve tens of millions of customers in the U.S. and...