WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.
A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.
The primary responsibilities of an auto claim representative include:
- Working with customers, State Farm agents, attorneys, witnesses, repair shops and service providers to settle automobile accident claims
- Investigating and evaluating the facts of a claim, which could include damage to property or injury to people
- Evaluating, negotiating, and settling claims within authority levels
- Maintaining the confidentiality of claim information
- Using State Farm claims systems and other technologies to perform job duties
- Communicating with customers and associates over the telephone, in person, and in written correspondence
- Working under management supervision with attorneys, in the defense of lawsuits
- Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone
- Providing assignments and direction to claim processors and claim service assistants
- Coordinating or participating in special projects, as assigned
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
See For Yourself
- Successful completion of required training programs and all licensing requirements, including continuing education for licensing
- Ability to communicate clearly, professionally, and empathetically
- Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies
- Ability to learn and utilize computer systems and other technologies
- Ability to develop and apply knowledge of injury, property and liability issues to handle claims within authority
- Ability to maintain quality work product and professionalism, even when work volume is high
- Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation
- Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively
- Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability and quality
ITEMS OF NOTE
- May be required to drive motor vehicles and/or travel via commercial transportation
- Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
- This position may require non-standard work hours or varying shifts
**********************BILINGUAL SKILLS IN SPANISH REQUIRED*********************
Bilingual skills in Spanish are required for these positions. Successful applicants must pass a language proficiency assessment.
-Openings are in Auto Claim Central (ACC), a centralized claim environment, and are not subject to field deployment.
-Bachelor's degree or higher strongly preferred
-Prior claim handling and/or customer service experience preferred
-Demonstrated commitment to personal development
-Must be available for all weekday work shifts. Weekend duty, Saturday or Sunday, by roation once every three to four weeks, Occasional holiday shifts.
-Hours of operation: Monday-Friday 7 am to 7 pm, Sat-Sun 8:45 am to 5:15 pm
-California ACC employees, lateral moves will not be considered
-New hires will have a 12 month incumbency period which must be met before the employee may post for other State Farm positions
-The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
To search for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers.
- Competitive starting salary
- Annual merit reviews
- Annual bonus potential
State Farm Insurance is an equal opportunity employer