Claim Representative
State Farm - Malta, NY

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Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.

A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.

The primary responsibilities of an auto claim representative include:

Working with customers, State Farm agents, attorneys, witnesses, repair shops and service providers to settle automobile accident claims
Investigating and evaluating the facts of a claim, which could include damage to property or injury to people
Evaluating, negotiating, and settling claims within authority levels
Maintaining the confidentiality of claim information
Using State Farm claims systems and other technologies to perform job duties
Communicating with customers and associates over the telephone, in person, and in written correspondence
Working under management supervision with attorneys, in the defense of lawsuits
Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone
Providing assignments and direction to claim processors and claim service assistants
Coordinating or participating in special projects, as assigned


Successful completion of required training programs and all licensing requirements, including continuing education for licensing
Ability to communicate clearly, professionally, and empathetically
Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies
Ability to learn and utilize computer systems and other technologies
Ability to develop and apply knowledge of injury, property and liability issues to handle claims within authority
Ability to maintain quality work product and professionalism, even when work volume is high
Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation
Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively
Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability and quality
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May be required to drive motor vehicles and/or travel via commercial transportation
Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
This position may require non-standard work hours or varying shifts


Positions for Personal Injury Protection and Auto Claim Central.

You will be required to successfully complete the Claims Training Program and all claim licensing requirements.

Must be available to cover shifts between 7am and 7pm Monday through Friday and 8:45am to 5pm Saturday on a rotational basis. In addition, occasional holidays will be required, also on a rotational basis.

Position is subject to telephone monitoring and/or recording for quality assurance and training purposes.


Our Total Rewards benefits package includes:
Competitive starting salary

Annual merit reviews

Annual bonus potential

You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.

To search for more information on careers in the U.S., visit To search for more information on careers in Canada, visit

State Farm Insurance is an equal opportunity employer

About this company
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State Farm® is the largest auto insurer in the U.S. since 1942. About one of every five cars on the road is insured with State Farm....