Claim Service Representative II
FBL Financial Group, Inc - West Des Moines, IA

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Review, investigate, evaluate, adjust and promptly dispose of personal and commercial auto, real property, medical (includes minor bodily injury claims), and Kansas Personal Injury Protection (PIP) claim payments (where applicable, that do not require field investigation). Project a positive image of Farm Bureau by fairly and efficiently negotiating and settling claims with all customers. Assist in training claim personnel as requested. At times, may be required to assist with taking First Notice of Loss (FNOL) with Direct Reporting Unit during high volume loss reporting periods.

Two years of college or equivalent plus at least one year as a Claim Service Representative I required. INS (Certificate in General Insurance) required. Enroll in AIC designation required within two years. Maintain annual enrollment in Insurance industry programs such as AICPCU or AEI programs. Must learn and keep up-to-date regarding the Unfair Claims Practice Act (Rule 60), policy knowledge, and other governmental or company rules and regulations. Ability to exercise independent judgment and arrive at decisions through sound, logical reasoning. Excellent phone skills required as approximately 50% of time will be spent on the phone. A valid driver’s license and satisfactory Motor Vehicle Records are required. Must be PC literate and be able to interpret CICS and effectively use workflow. Familiarity with Windows (Lotus Notes and Excel). Ability to read, write and speak the English language, bilingual language skills helpful.