Claim Service Representative II
FBL Financial Group, Inc. - Lincoln, NE

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Review, investigate, evaluate, adjust and promptly dispose of personal and commercial auto, real property, medical (includes minor bodily injury claims). Project a professional image of Farm Bureau by fairly and efficiently negotiating and settling claims with all customers. Assist in training claim personnel as requested. At times, may be required to assist with taking FNOL (First Notice of Loss with Direct Reporting Unit) during high volume loss reporting periods.

Qualifications:
Two years of college or equivalent preferred plus at least one-year as a Claim Service Representative I or similar experience required. INS (Certificate in General Insurance) required. Enrollment in Associate in Claims (AIC). Designation required within two years. Maintain annual enrollment in Insurance industrial programs such as AICPCU or AEI programs. Must keep up-to-date regarding the Unfair Claims Practice Act (Rule 60), policy knowledge, and other governmental or company rules and regulations. Ability to exercise independent judgment and arrive at decisions through sound, logical reasoning. Must be PC literate and be able to interpret CICS and effectively use workflow. Familiarity with Windows (Lotus Notes and Excel). Some travel to attend training schools required. A valid driver’s license and satisfactory Motor Vehicle Records are required. Ability to read, write and speak the English language. Bilingual language skills helpful.

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