Claims Adjuster Trainee
Job Number: 111802
Our people make Progressive a successful, forward-moving organization. We continuously turn the insurance industry upside down with our innovative services and use of technology. At Progressive, you will have extensive career path opportunities and the chance to work in a diverse, dynamic atmosphere. Come join a team of enthusiastic people who change the insurance industry one big idea at a time.
Claims Adjuster Trainee
Join our team and put your curiosity, intellect and investigative abilities to good use as a Claims Adjuster. As part of our Progressive Claims Team, you'll be part detective, part counselor and part hero. We are looking for naturally curious people who are always interested in getting the whole story.
You’ll develop relationships with customers via the phone, investigate insurance policy coverage, determine fault in auto accidents, and document activity on each claim to resolve as quickly and accurately as possible. As you advance in this role and as the business need arises, you may have an opportunity to compete for jobs learning how to estimate property damage or to adjust injury claims. We're looking for someone who can work effectively with customers who've been in an accident while keeping an eye on the details.
Paid training! We equip you with some of the most intensive training in the industry. You will attend a two week Claims Ownership Class where you learn about field claims and property damage fundamentals like how to handle total loss situations. When you finish our Claims University classes, you’re empowered to deliver working solutions and positive outcomes for policyholders and others involved in losses with confidence.
Location: Kalamazoo, Michigan
Work Schedule: Tuesday – Friday, 9am to 6pm - Saturday 8am to 5pm
Salary: $37,000.00 - $40,000.00 based on geographic location.
Education and Experience Needed:
Bachelor's degree strongly preferred with experience in a customer service type of position
In lieu of bachelor’s degree, 5+ years of experience in one of the following types of positions:
Positions requiring significant amounts of in-person customer interaction
Leadership roles in customer service environment
Military leadership roles
Knowledge and Skills Needed:
Exceptional customer service skills
Excellent communication and interpersonal skills
Strong analytical skills
Organizational and multi-tasking abilities
Solid negotiation skills
Ability to adapt quickly in a fast paced environment
This position requires individuals to occasionally drive for company purposes, therefore a valid driver’s license is required.
Gainshare bonus of up to 16% of salary (Gainshare is a bonus program given to all employees based on company profitability)
Medical, dental, vision and life insurance benefits
Ongoing training and opportunities for career advancement
Award winning, supportive environment with Employee Resource Groups
401(k) with a 6% company match
Child care subsidy
Progressive is a place where you are celebrated for the person you are, the ideas you bring and the energy you invest. Apply now and find out what it's like to be a part of this exceptional group of collegial individuals. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Advisor Group will be in touch if you are under consideration and moving forward in the process. As part of our hiring process, candidates must meet company requirements on our online assessment test. Candidates must also pass a comprehensive background check. Some positions require licensing, which will impact background check requirements. Equal Opportunity Employer.
Job : Claims
Primary Location : United States-Michigan-Kalamazoo
Schedule : Full-time
Employee Status : Regular
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