Claims Adjuster
Homesite Insurance - Phoenix, AZ

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Investigate, negotiate, evaluate and settle first party Property Claims within given authority while providing fair, timely, reliable and professional claims service to our policyholders. This is a desk adjusting opportunity working out of our Phoenix, AZ office.

Duties and Responsibilities: *
  • Connect with our customer *
    • Establish contact with the policyholder within 24 hours of assignment *
    • Identify the needs of the caller *
    • Demonstrate appropriate understanding and empathy *
  • Collect information from our customer *
  • Ask appropriate questions and probe to gather required information necessary to adjust the loss *
  • Document information into the claims system *
  • Maintain an accurate follow up system *
  • Establish timely and accurate indemnity and expense reserves *
  • Review policy status, coverage, deductible and other policy information in order to verify coverage *
  • Educate the customer on the claim handling process *
  • Provide clear and accurate expectations and next steps *
  • Create and send professional quality correspondence specific to the claim issues *
  • Provide status updates to the customer *
  • Accurately respond to customer questions and concerns *
  • Identify, negotiate and convey settlement and coverage decisions *
  • Create and review estimates to ensure accurate settlement *
  • Manage third party vendors to ensure quality service *
  • Manage file inventory to timely resolution *
  • Ability to recognize potential fraud and recovery *
  • Handle files in compliance within state regulations and Homesite's core values *
  • Convey decisions and messages to our customer *
  • Conclude
Work Environment: *
  • Fast paced claims environment with frequent customer contact *
  • 2-3 years of previous property claims experience or equivalent industry background *
  • Strong computer skills, including Microsoft Office *
  • Strong phone and customer service skills *
  • Able to demonstrate empathy and compassion for our customers *
  • Excellent business writing skills *
  • Ability to articulate decisions, technical knowledge and policies to customers *
  • Independent decision making, negotiating and problem solving skills *
  • Ability to multi-task *
  • Strong time management and organization skills *
  • Must be able to obtain required state licenses; must possess valid TX license
Preferred Skills and Experiences: *
  • Xactimate or other claim estimating platforms *
  • Insurance designation (CPCU, AIC, ARM)
Homesite offers a competitive benefits package to meet the needs of our employees, which includes health, life, dental, disability insurance, paid time off, paid holidays, and 401 (k) with a company match. In addition, we offer a comfortable, casual work environment, and a company-paid lunch on Mondays. We are a high energy, fast paced, performance based environment where your efforts translate directly into your success.

Homesite Insurance - 16 months ago - save job
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