Claims Agent
NewEgg - Industry, CA

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Under the direction of the Claims Supervisor, the Claims Agent is responsible for accurately entering and initiating necessary documents for traces of lost or damaged packages/merchandise reported by our customers

Responsibilities:
  • Data entry and monitor of submitted traces for customer inquiries.
  • Accurately update claims and record status appropriately utilizing internal and 3 rd party database processes.
  • Coordinate claims and assign to international teams when necessary.
  • Investigate, dispute and resolve lost claims inquiries and coordinate status with internal departments
  • Promote customer service excellence by communicating confirmation of status to customers
  • Resolve customer problems, investigate issues, and utilize supervisors for resolution when necessary.
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications:
  • High School diploma or equivalent experience
  • 2 or more years of customer service experience in a fast-paced environment or closely related experience
  • Ability to manage multiple tasks in a fast-paced environment under minimal supervision with high attention to detail
Abilities Required
  • Verbal communication skills
  • Ability to manage multiple tasks in a fast paced environment.
  • Proven problem solving skills with attention to detail and follow-up.
  • Must possess excellent verbal and written communication skills.
  • Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment.
  • Must have strong computer skills, including MS Word and Outlook.

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