Claims Analyst
AGL Resources - Naperville, IL

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AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services, midstream operations and cargo shipping. As the nation’s largest natural gas-only distributor based on customer count, AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves more than one million retail customers through its SouthStar Energy Services joint venture and Nicor National , which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management, ownership and operation of natural gas storage facilities, and ownership of Tropical Shipping, one of the largest containerized cargo carriers serving the Bahamas and Caribbean region. For more information, visit .

Job Summary: The Claims Analyst is responsible to the ongoing reporting and analysis of product and component claim information as it relates to the company’s service programs. This person is a key participant in the financial budgeting and forecasting process.

Functional Expertise:

  • Monthly KPIs analysis and reporting for Service Networks and Warranty Claims
  • BI analytics using standard applications to provide analytic support for various end user data requests
  • Warranty Claims month end closing processing and monthly COGS analysis
  • Warranty Claims analytical support and AdHoc reporting as well as requested
Business Acumen:

  • Maintain Monthly Service Center Priority report based on KPIs, Customer Satisfaction Surveys and Quality Assurance reports from Field Audit
  • Responsible for attaining data for Field Audit processing
  • Maintain tools and applications that are utilized to efficiently and effectively manage cost and trend analysis as well as Customer Behaviors and Service Center Performance
  • Develop and maintain comprehensive management reporting tools for financial and Operation performance

  • Weekly interaction with upper management to identify and communicate facility trends
  • Coordinate technical initiatives with information technology department
Driving Results:

  • Accountable for the production of internal performance reporting
  • Provides team level reporting and analysis to identify performance variance, reasons and overall
  • Impact to call center operations

Education, Certifications/Licenses:

  • Bachelor’s degree in Finance or Business related field
Related Work Experience:

  • 3-5 years related analytical experience
Specific Skills & Knowledge:


  • Proficient in MS office products

  • MS SQL, Advanced Excel
  • Oracle reporting systems
Working Conditions/Physical Requirements:
  • Office environment
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

AGL Resources is an Equal Employment Opportunity and Affirmative Action employer. We maintain a drug-free workplace.

About this company
31 reviews
AGL Resources brings its resources to customers in seven states through its fleet of utilities. Its Nicor Gas unit has 2.2 million customers...