Supports Claims Representatives with various tasks relating to the set up and ongoing handling of automobile claims.
•Sorts all incoming mail for distribution.
•Answers overflow phone calls and customer calls to provide updates.
•Maintains supplies for the staff.
•Sets up initial claims files and ensures proper maintenance of closed files
•Orders police reports including credit histories for data input on ISO data as required
•Sends out medical and wage verification documents, and requests for medical and lost wage documents.
•Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
•Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
•Excellent communication skills both oral and written with strong analytical skills.
•Excellent customer service and negotiation skills.
•Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word).
Experience / Education:
•High School diploma required; Associate’s degree preferred.
•One or more years of auto claims experience preferred.
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