Provides administrative support and overall assistance to Claims Examiners to assure the timely payment of benefits and administration of claims in compliance with state law.
*Contacts insured or other involved persons to obtain necessary information to process claim.
*Documents conversations or information to claim file note pad. Provides customer service such as giving information to insured, injured worker or providing referrals to outside vendors as requested by the Examiner.
*Processes claims for indemnity payments. Processes non-medical payments.
*Organizes and works with Examiner using computer to enter, access, search and retrieve data. Stays current with diary tasks.
*High school diploma or general education degree (GED).
*At least 2-3 years experience as a claims assistant or simliar role.
*Excellent phone skills and strong computer typing skills.
*Ability to work in a fast pace enviornment.
*Excellent data entry skills and strong attention to detail.
*Ability to read, write and comprehend simple instructions, short correspondence and memos.
*Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
*Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
*Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
ICW Group - 15 months ago