Claims Coordinator
Mesirow Financial - Chicago, IL

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The Opportunity

Coordinate reporting of claims to appropriate carriers and appropriate policies on new losses presented by client, answer claim inquiries by phone and email, and obtain status updates on pending claims.

  • Review new property, general liability, professional liability, auto and workers compensation claims (both litigated and non-litigated) and report them to the appropriate insurance carrier(s).
  • Identify the correct policy(ies) that may apply to a particular claim.
  • Coordinate the claim intake between Insured client and carrier(s).
  • Walk clients through the claims process, particularly if the clients are small businesses or individual insureds.
  • Handle multiple tasks, including claim system entry, phone conversations with the insured client and adjusters at the carrier(s), and address questions.
  • Solve problems that may arise in the gathering of claim information.
  • Conduct appropriate diary follow-ups.
  • Handle information requests from clients, producers and claims management.
  • Store documents in claims system with proper naming and coding.
  • Periodically obtain status updates, including adjuster notes and reserves.
  • Work on special projects as assigned by management.
  • Obtain/maintain insurance license by pursuing industry-related continuing education and training.
  • Pursue a program of personal, professional and career development.
  • Adhere to all published Mesirow Financial rules, regulations and procedures.
  • 5+ years claims experience in commercial lines
  • High School Diploma, Bachelor’s degree from college or university preferred
  • Experience with Microsoft Office, Internet, and claims system
  • Ability to work as a team
  • Excellent customer service and phone skills
  • Strong attention to detail.
  • Good written and verbal communication skills
  • Ability to learn quickly and take direction from multiple individuals.
  • Knowledge of Sagitta and Paperwise claims system preferred.
  • Previous experience in a broker environment a plus