Claims Customer Service Representative Job
Progressive Insurance - Mayfield Village, OH

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Claims Customer Service Representative

Job Number: 115426


Claims Customer Service Representative – Mayfield Village Campus location

Progressive is a forward-moving organization that continuously revolutionizes the insurance industry. Our employees have the chance to work in a diverse, dynamic atmosphere that thrives on innovation, technical expertise and creative solutions. Join a team of enthusiastic people who change the insurance industry one big idea at a time.

Join a Fortune 500 company voted one of the Top Workplaces in Cleveland 4 years in a row and redefine what it means to provide insurance.

Claims Customer Service Representative

Our Claims Customer Service Representatives have the important role of helping our customers report a claim after being in an auto accident. They take down any information relevant to the accident from car damage to location. Knowing the stress that can accompany this situation, our representatives provide the best possible service while keeping an eye on the details.

Start Date:

We offer paid training! Gain new skills and start a whole new career!

Training Schedule:
Monday - Friday 9am-6pm (first 4 weeks)

Work Schedule (after training):
Monday, Friday, and 2 additional weekdays, plus either Saturday or Sunday. Scheduled hours are 12pm-9pm.

Pay Rate:
$13.50/hr, plus shift differential of 10-15% for non-traditional hours

Education, Experience and Skills Needed to be Successful:
  • High school diploma, GED or equivalent experience
  • Two years work experience in a customer service environment
  • Proven job stability including one year with past employer
  • Excellent communication and customer service skills
  • Able to connect with caller while collecting necessary information and conveying appropriate expectations
  • Ability to deliver caring, attentive, knowledgeable, confident, helpful, and prompt claims service while also interpreting and communicating all guidelines effectively
  • Proficient in computer window-based programs with exceptional system and internet navigational skills
  • Documents and escalates customer complaints to appropriate parties
  • Able to handle stress, complex and diverse calls in a contact center environment
  • Capable of working independently and with minimal supervision
  • Able to solve problems and multitask while handling customer calls
Progressive Offers:
  • Gainshare bonus of up to 16% of salary (Gainshare is a bonus program given to all employees based on company profitability)
  • On-site clinical care and fitness center
  • Award winning, inclusive environment with Employee Resource Groups
  • Ongoing training and career advancement
  • 401K plan
  • Comprehensive benefits (medical, dental, vision, etc)
How to Apply:
Apply now and find out what it’s like to be a part of an environment where you are celebrated for the person you are, the ideas you bring and the energy you invest. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Advisor Group will be in touch if you are moving forward. For certain positions, candidates must meet company requirements on our online assessment test. As part of our hiring process, candidates must also pass a comprehensive background check. Equal Opportunity Employer.


Job : Claims
Primary Location : United States-Ohio-Mayfield Village
Schedule : Full-time
Employee Status : Regular

About this company
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What We’re About Progressive is a place where innovation and collaboration are a way of life. Each of our employees has a role in...