Claims Field Adjuster
Homesite Insurance - West Harrison, NY

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Investigate, negotiate, evaluate and settle first property claims within given authority while providing fair, timely, reliable and professional claims service to our policyholders. *
  • Investigate claims *
    • Physically inspecting the property, loss, and/or damages *
    • Interview insureds, claimants and witnesses *
    • Ask appropriate questions and probe to gather required information *
    • Request and obtain necessary information from third parties *
    • Create damage/loss report *
    • Complete estimate (Xactimate) *
    • Negotiate with contractors, other adjusters or customer representatives *
    • Maintain an accurate follow up system *
    • Ability to recognize potential fraud and recovery *
  • Customer service focused *
  • Educate the customer on the claim handling process *
  • Provide clear and accurate expectations and next steps *
  • Create and send professional quality correspondence specific to the claim issues *
  • Provide status updates to the customer *
  • Quickly and accurately respond to customer questions and concerns *
  • Determine coverages and liability *
  • Obtain settlement demands and make offers to claimants *
  • Appropriate handling of salvage *
  • Facilitate subrogation when appropriate *
  • Provide regular status updates and respond timely to requests *
  • Maintain Homesite's reputation and integrity by complying with federal and state regulations, company service standards, core values, and established processes and guidelines *
  • Maintain professional and technical knowledge through continuing education *
  • Participate in special projects or perform other duties as requested *
  • Many of the appointments with clients occur on the weekends or after normal business hours *
  • Ability to be deployed throughout the United States for Catastrophic Loss (CAT) duty 5-10% of the year *
  • Must be flexible and open to working more than 40 hours a week *
  • Attend training and other meetings as required (locations may vary)
Work Environment and Physical Requirements: *
  • Fast paced, field environment with frequent face-to-face interaction *
  • Typically inspect 3 -- 5 losses per day requiring car travel between locations *
  • Able to lift a minimum of 50 lbs *
  • Able to traverse ladders, roofs and damaged property *
  • Must live or be willing to work in the Northern or Southern NJ area on a daily basis. *
  • 2-3 years of previous field property claims experience *
  • Valid driver license (driving record will be verified) *
  • Reliable vehicle capable of carrying necessary equipment *
  • Appropriate insurance for vehicle *
  • Xactimate or other claim estimating platforms *
  • Strong computer skills, including Microsoft Office *
  • Strong customer service skills *
  • Able to demonstrate empathy and compassion for our customers *
  • Excellent business writing skills *
  • Ability to articulate decisions, technical knowledge and policies to customers and other parties *
  • Independent decision making, negotiating and problem solving skills *
  • Ability to multi-task *
  • Excellent time management and organization skills *
  • Must be able to obtain and maintain required state licenses *
  • Work remotely with minimal supervision
Education Requirements:

College degree or equivalent experience

Preferred Qualifications:

Insurance designation (CPCU, AIC, ARM)

Benefits to Joining Homesite's Claim Team:

Competitive Pay and Benefits, Vacation package, Retirement/401(k) Program

Employee Development/Education Assistance and Professional/Industry Designation Programs Generous "Time Off With Pay"

Homesite Insurance - 19 months ago - save job - copy to clipboard - block
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