Come aboard the Railroad Retirement Board and join us in using creativity, automation and innovation to carry out our mission to administer insurance benefit programs under the Railroad Retirement Act and the Railroad Unemployment Insurance Act. You can be a part of the team that delivers best in class service to railroad workers and their families!
As a Claims Representative with the U.S. Railroad Retirement Board (RRB), you will provide a full-range of client services regarding benefits available under the various programs administered by the RRB.
RELOCATION EXPENSES WILL NOT BE PAID.
This job announcement may be used to fill one or more vacancies.
THE POSITION(S) WILL BE FILLED AT THE GRADE GS-07 LEVEL ONLY. THE SELECTED CANDIDATE MAY ATTEND A TWO TO THREE WEEK FORMAL TRAINING PROGRAM IN CHICAGO, ILLINOIS.
THE SELECTED CANDIDATE(S) WILL SERVE UNDER THE FORMAL CLAIMS REPRESENTATIVE TRAINING AGREEMENT AND WILL BE PROMOTED TO THE GS-09 LEVEL IN SIX MONTHS IF THE INDIVIDUAL MEETS ALL REQUIREMENTS FOR PROMOTION UNDER THE TRAINING AGREEMENT. CANDIDATE(S) WILL BE PROMOTED TO THE GS-10 LEVEL AFTER MEETING QUALIFICATION AND TIME IN GRADE REQUIREMENTS.
- U.S. Citizenship Required
- Be sure to read the 'How to Apply' section and submit required documents
- Males born after 12/31/59 must be registered with Selective Service
As a Claims Representative with the U.S. Railroad Retirement Board (RRB), you will:
- Provide a full-range of client services regarding benefits available under the various programs administered by the RRB.
- Handle calls from the Nationwide Toll-Free Service which may originate from any area within the network or from another network.
- Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
- Develop evidence necessary under appropriate program regulations. Examine evidence and evaluate its validity and acceptability.
- Adjudicate claims for benefits and make entitlement decisions. Compute and award payment of benefits.
- Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by RRB headquarters or an RRB district office. Answer questions and provide guidance on other programs such as Medicare, taxation of benefits, Social Security entitlement and impact on RRB benefits, etc.
- Maintain contacts with other Federal, state and local governmental agencies, private agencies and organizations, officials and employees of carriers and labor organizations, etc., to assist clients in obtaining all services appropriate to their individual circumstance.
- Code and release claims for unemployment and sickness insurance. Conduct unemployment interviews and make job referrals.
- Perform some out-of-office work in the local area; substitute, when required, for higher graded employees in out-of-area travel.
One year of specialized experience equivalent to the GS-05 level or higher in the Federal service that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information, and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications, or (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing appropriate programs.
One full year of graduate level education from an accredited college or university. This coursework must be in a discipline related to this position.
The superior academic achievement provision may be used to qualify at the GS-07 level. Click here for more information on this provision. If applying under this provision, copies of transcripts (from each school attended) for undergraduate courses must be submitted with your application, and originals must be provided prior to entering on duty.
NOTE: A combination of experience and education (as described above) may be used to meet the qualification requirements.
SELECTIVE PLACEMENT FACTOR:
These positions require the operation of an automobile. The selected candidates must possess valid state driver's licenses.
This agency provides reasonable accommodations to applicants. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
Ability to read and fluently speak Spanish is desirable, but this information will not be used in ranking candidates.
HOW YOU WILL BE EVALUATED:
Category rating procedures will be used to rank eligible candidates. The rating you receive is based on your responses to the questionnaire, and is a measure of the degree to which your background matches the competencies required for this position. Thus, your application should contain information about specific work performed that relates to this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
Qualified candidates will be assigned to the following categories: Best Qualified, Qualified, and Minimally Qualified. Within each quality category, veterans' preference eligibles will receive selection priority over non-veterans.
Applicants will be rated on the following competencies:
- Ability to communicate orally
- Ability to communicate in writing
- Ability to work and meet with a variety of people
- Ability to process work accurately
- Ability to make effective decisions in a timely manner
- Ability to analyze and evaluate information in accordance with applicable procedure
The Railroad Retirement Board offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees. To find out more about benefits as a Federal employee click here .
May require completion of a 1 year probationary period.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. You must be determined to be well-qualified for the vacancy to be eligible for special selection priority. After submission of an acceptable application which meets ICTAP eligibility, you will be determined to be well-qualified for a vacancy if your rating places you in the best qualified category.
ICTAP eligibles must submit proof of eligibility for special selection priority, such as: a separation notice; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. You must also submit a "Notice of Personnel Action" (SF-50) notating your current position, grade level, and duty location, and a copy of your most recent Performance Rating. C lick here for more information on ICTAP.
If you are a male applicant who was born after 12/31/59 you are required to register under the Military Selective Service Act; the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
The Notification and Federal Employees Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) requires agencies to provide a notice to all job applicants and new employees about their rights and remedies under antidiscrimination and whistleblower laws. You may view this notice here .
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