Classroom Support Specialist
Univ of Kansas Medical Center - Kansas City, KS

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This person assists faculty, staff, students, and outside clients with their classroom and multimedia technology needs for courses and events. Primary duties include consulting with clients about their needs, scheduling rooms, and handling routine support calls, as well as providing some equipment training and event support. This person also assists the TLT Business & Scheduling Manager with special projects.

Required Qualifications
Bachelor's degree. Relevant working experience may substitute for education on a year for year basis. Experience using computer hardware and software, including Microsoft Office.
Strong communication, interpersonal, and problem-solving skills; and a commitment to working in a professional, collaborative team environment.

Preferred Qualifications
Experience scheduling events or equipment.
Experience with audio-visual support.
Experience using a variety of media equipment, such as video projectors, document cameras, microphones, audio amplifiers, audio mixers, and phone conference systems.
Experience working with faculty, staff, and students, preferably in a higher education setting.

Instructions for applying
Please complete an electronic application and click the "Apply for this Posting" button at the top of the page.

Duty (1) Description
Assists clients with media needs for courses and events by scheduling classrooms, auditoriums, ITV, video records, and media equipment. Determines necessary media equipment for best results. Checks equipment in and out.

Duty (1) Essential or Marginal

Duty (2) Description
Serves as a resource consultant assisting KUMC faculty, students, and outside clients in the use of audio visual materials and the operation of audio visual equipment.

Duty (2) Essential or Marginal

Duty (3) Description
Receives emergency hotline calls, analyzes the problem, and resolves the problem if possible or determines who the appropriate person is to handle the problem and contacts that person. Creates a trouble ticket in Service Desk. Ensures a resolution is in progress before releasing the problem.

Duty (3) Essential or Marginal

Duty (4) Description
Provides technical assistance and support for routine/minor media events (e.g. video conferencing in 2005 Orr Major), including set up, test, and operate equipment; train client on equipment operation; troubleshoot problems, and complete event paperwork.

Duty (4) Essential or Marginal

Duty (5) Description
Assists Business & Scheduling Manager with reports and special projects.

Duty (5) Essential or Marginal

Duty (6) Description
Serves as a member of the TLT-Media team. Supports and participates in cross-training effort to maximize unit efficiency and full coverage of services during peak loads absences.

Duty (6) Essential or Marginal

Duty (7) Description
Performs other related work as assigned.

Duty (7) Essential or Marginal

Duty (8) Description

Duty (8) Essential or Marginal

Duty (9) Description

Duty (9) Essential or Marginal

Duty (10) Description

Duty (10) Essential or Marginal

Mental/Cognitive Requirements:
Comprehend and use basic language, either written or spoken, to communicate information and ideas

Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing

Perform Complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols

Problem Solving
Formulate and apply appropriate course of action for routine or familiar situations

Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations

Other Mental/Cognitive Requirements (please describe)

Physical Activities
Repetitive Motion - Repeating movements of arms, hands, wrists
Frequently (2.5 to 5.5 hours/day)

Talk - Express or exchange ideas verbally
Constantly (5.5+ hours/day)

Hear - Perceive sound by ear
Constantly (5.5+ hours/day)

See - Obtain impressions through the eye
Constantly (5.5+ hours/day)

Level of physical activity

Physical Requirements
Kneel- Bend legs at knee, come to rest on knees
Occasionally (.5 to 2.5 hours/day)

Crouch/Squat - Bend body down and forward, bending legs and spine
Occasionally (.5 to 2.5 hours/day)

Crawl - Move on hands, knees and feet
Occasionally (.5 to 2.5 hours/day)

Climb - Ascend/descend ladders, stairs, ramps
Occasionally (.5 to 2.5 hours/day)

Constantly (5.5+ hours/day)

Occasionally (.5 to 2.5 hours/day)

Walk - Move about on foot
Occasionally (.5 to 2.5 hours/day)

Average distance per shift

Stoop - Bend downward and forward at waist
Occasionally (.5 to 2.5 hours/day)

Lift - Raise or lower 10 lbs. from one level to another
Occasionally (.5 to 2.5 hours/day)

Lift - Raise or lower 25 lbs. from one level to another

Carry - Transport an object
Occasionally (.5 to 2.5 hours/day)

Push - Press with steady force, thrust objects forward, downward, outward
Occasionally (.5 to 2.5 hours/day)

Pull - Drag or tug objects
Occasionally (.5 to 2.5 hours/day)

Turn/twist - Move a body part in circular motion
Occasionally (.5 to 2.5 hours/day)

Bend - Bend downward and forward by bending the spine at waist
Occasionally (.5 to 2.5 hours/day)

Balance - Exceeding ordinary body equilibrium
Occasionally (.5 to 2.5 hours/day)

Reach - Extend hands and arms in any direction
Occasionally (.5 to 2.5 hours/day)

Handle - Seize, hold, turn with hands
Occasionally (.5 to 2.5 hours/day)

Ability to distinguish color
Constantly (5.5+ hours/day)

Other Physical Activity (please describe)

Average amount of time for other physical activity