Clean & Check Technician (HVAC)
AGL Resources - Crestwood, IL

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Maintain the customer's equipment to ensure customer comfort and safety. Promote products, contracts and services to guarantee customer equipment maintenance, and provide total home comfort for the customer.
  • Cleaning the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort.
  • Checking the equipment for any defects which need to be repaired or replaced for customer comfort and safety.
  • Legibly and accurately complete company paperwork.
  • Call ahead to notify the customer that they (the technician) are en route to customer site.
  • Promote products which will benefit the customer's safety and comfort.
  • Place and/or update sticker on customer equipment after servicing.
  • The technician may shut off and/or refuse to turn on a customer's equipment if they identify a safety issue such as a cracked heat exchanger.
  • Technician must provide their own hand tools including, but not limited to: wrenches, screwdrivers, pliers, etc.
  • Technicians will be provided with: a camera, vacuum and brushes.
  • Technician is required to wear booties, provided by company, in customer residence at all times.
  • Technician must provide customer with all company paperwork including pamphlet, brochure, questionnaire and work order.
Functional Expertise:
  • Continuously provide the customer with the highest levels of customer service
  • Understands and comply with all safety policies
  • Submit tickets that are written precisely and effectively to ensure readability
Business Acumen:
  • Examine relevant issues to have maximum time effectiveness

  • Identify and make effective use of travel time

  • Provide excellent communication both verbal and nonverbal to customers and fellow employees

Requirements

Education, Certifications/Licenses:

Required:
  • Technician must be certified to work with refrigerant, and must be a graduate, or close to graduation from an (accredited) HVAC program.
  • Position requires a valid driver's license and the ability to read maps for direction, to identify safety issues with customer's equipment and to adhere to company policies.
  • EPA Certification Type1 and 2 or Universal
Related Work Experience:

Required:
  • 1 to 3 years minimum experience
  • Technician must be able to communicate with customers and dispatchers to ensure highest possible customer satisfaction.
Preferred:
  • Spanish speaking a plus
Specific Skills& Knowledge:

Required:
  • Technician will require math skills in order to calculate billing on customer invoice, and perform calculations with figures taken with gauges.
  • Technician must have legible handwriting so that customer/billing/warehouse can interpret invoice details of parts used, work performed and equipment serial number
Working Conditions/Physical Requirements:
  • Technician may need to kneel, crawl and/or crouch in ductwork or crawlspace in order to service equipment including, but not limited to: furnace, air conditioner and water heater.
  • Technician will have to walk from the truck to the customer's equipment, carrying approximately 10 lbs of tools, a vacuum and other items as needed.
  • May also have to carry tools up/down stairs.
  • Technician may need to reach in order to service equipment such as a humidifier.
  • Technician will perform repetitive motion when removing or replacing screws in equipment.
  • Technician must be able to bend and lift approximately 30 lbs, to remove top of AC unit for example.
  • Technician must be able to talk to dispatch, supervisors and fellow technicians via the Nextel device.
  • Technician must be able to listen to the sounds of the equipment when advised by customer and to diagnose problem.
  • Technician must be able to see in order to adjust the burners, to read gauges and part numbers and serial numbers.

AGL Resources - 18 months ago - save job - block
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About this company
23 reviews
AGL Resources brings its resources to customers in seven states through its fleet of utilities. Its Nicor Gas unit has 2.2 million customers...