Clerical Assistant 1
BHHC - San Francisco, CA

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CLERICAL ASSISTANT 1

BASIC FUNCTION:

We have an opening in our San Francisco, California office for a Clerical Assistant. The Clerical Assistant is responsible for meeting established data entry quality, production and timeliness goals for clerical aspects of the claims department.

ESSENTIAL RESPONSIBILITIES:
  • Responsible for efficient and accurate sorting, scanning & indexing of mail
  • Responsible for timely assignment of scanned documents to Systema
  • Accurately enters data and performs all procedures to ensure tasks are completed timely and accurately
  • Proactively communicates directly to the supervisor any problems or issues that may adversely impact the workflow procedure
  • Responds to requests for quick assistance and meets commitments
  • Locates and pull files as requested.
  • Prepares outgoing mail for the US Postal Service
  • Performs high quality customer service when answering phone calls
  • Performs other support tasks as requested
  • Able to effectively communicate verbally or in writing
  • Actively work with others to achieve unit goals and objectives
  • Adhere to company policies and procedures
  • Complies with required project schedules/timeliness

COMPETENCIES:

•Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
•Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; recognize, initiate projects, prepare cost analysis and lead from implementation to conclusion; Asks for and offers help when needed.
•Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
•Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
•Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
•Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

QUALIFICATIONS:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.