Clerical Services Supervisor
Macomb County, MI - Mount Clemens, MI

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The UAW, Local 412, Unit 75 - Supervisors bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.
Experience in the MiCSES, OnBase Imaging System, and IFAS financial system is preferred.
CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:00 a.m.
DEPARTMENT: Friend of the Court
F.L.S.A. STATUS: Non-exempt

**Per Labor Agreement and/or Board Policy, this position is subject to six (6) days without pay (furlough) for the calendar year 2013.**
Under direction, plans, and supervises the work of the clerical support staff; participates in the interviewing and selection process; participates in training and discipline of clerical employees; liaison between the Michigan Child Support Enforcement System (MiCSES) and the Friend of the Court; performs related duties as assigned.

Essential Functions:
Manages, plans, schedules, assigns and supervises the work assignments of clerical support staff.
Participates in the interview and selection process for hiring clerical support staff.
Monitors and evaluates the performance of the clerical support staff.
Assists in the counsel of other staff members as necessary.
Monitors and addresses staff to ensure departmental policies are adhered to.
Exercises considerable judgment in establishing or adapting work procedures to new situations.
Develops and provides training to clerical support staff.
Oversees imaging activities.
Serves as a liaison between the MiCSES and the Friend of the Court.
Serves as a liaison to other county departments, including Human Resources and Labor Relations, Finance, Information Technology, Facilities and Operations and Purchasing.
Approves purchase requisitions of office supplies and equipment.
Coordinates Facility and Operations work orders.
Assists in transferring cases from different counties.
Serves as the Local Options Administrator in the Michigan Child Support System.
Responds to requests from Judges, Judicial Service Officers, Referees and the general public as needed.
Assists in the budget process.
Maintains and approves payroll, attendance and vacation records.
Operates standard office equipment such as typewriters, personal computers, facsimile machines, copiers, calculators and adding machines.
Comply with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies, and procedures covered by these statutes.

Additional Functions:
The statements contained in this position description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not construed to be an exhaustive list of all job duties performed.

Education, Training and Experience:
Possession of a high school diploma or a certificate of successful completion of the General Educational Development Test.

Possession of a Bachelor Degree in Business, Management or a directly related field from an accredited college or university is preferred.
A minimum of five (5) years of progressively responsible clerical experience.
Previous Friend of the Court experience is preferred.
Previous supervisory or management experience is preferred.
Successful completion of the probationary period for the position of Clerical Services Supervisor.
Be physically able to perform the essential functions of the position, with or without reasonable accommodation.

Knowledge of the Michigan Child Support Enforcement System, MS Office, Google, OnBase, CourtView and Friend of the Court Tracking System.
Knowledge of Court and Michigan Child Support Enforcement System procedures and requirements.
Excellent organizational ability.
Ability to compile information and prepare written and oral reports.
Ability to take initiative.
Ability to supervise, direct and organize the work of others.
Ability to make decisions in accordance with laws, ordinances, regulations and established policies and procedures.
Ability to take direction and process sensitive information while maintaining a high level of confidentiality with that information.
Effective written and oral communication skills.
Ability to establish and maintain effective working relationships with co-workers, Court attorneys, litigants and the public.
Ability to conduct oneself with tact and courtesy.

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