Provides a variety of clerical support services in a service delivery office. Provides clerical support to Texas Works Advisors and/or Medicaid Eligibility Worker staff. Processes mail, opens and date stamps incoming applications and supporting documents. Reviews applications for required signature, date, and supporting documents. Logs applications and assigns complete applications for processing. Returns incomplete applications to clients and assists with completion when necessary/requested. Copies and returns original documents upon request to clients/customers. Responds to client inquiries and requests for assistance.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer or typewriter. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts). Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging. Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
Knowledge Skills Abilities:
Knowledge of internet usage. Knowledge of computers. Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed. Ability to complete required work within specified deadlines. Ability to read, understands, and applies a variety of interrelated instructions, such as those found in guidelines, regulations, and policies. Ability to communicate verbally and in writing. Ability to establish rapport with and relate to clients. Ability to maintain effective working relationships with others
Registration or Licensure Requirements:
Initial Selection Criteria:
High School diploma or GED equivalent required. Thirty (30) hours credit from an accredited college or university preferred. Bilingual (English / Spanish) skills preferred, not required. Ability to work in a professional customer service environment required. Experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties. Experience using a personal computer for inquiry and data entry required. Experience searching records to identify and retrieve information. Experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems. Experience handling and transporting mail and other documents. Experience using fax machines, printers, multi-line telephone systems, and other office equipment.
Please note that applicants may be contacted by STARK, a contractor of HHSC that assists with the hiring process.
Office Location of Positions To Be Filled: Greens Parkway, Little York, Service Center, Telephone Road, I-10 East, Scott, Fuqua, Tomball, Conroe, Cleveland, Liberty, Crosby, Anahuac, Pasadena, Dickinson, Texas City, Galveston, Alvin, Clute, Bellville, Bay City, Columbus, Wharton, Hempstead, Westheimer, Rosenberg, Harwin, Huntsville, Kids Med I-10 and Out Stationed Workers Programs/Hospital-Clinic Based locations.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide
reasonable accommodation during the hiring and selection process for qualified individual
s with a disability. If you need assistance completing the on-line application, contact
the AccessHR service center at 1-888-894-4747. If you are contacted for an interview and
need accommodation to participate in the interview process, please notify the person
scheduling the interview.