Provides a variety of clerical support services in a service delivery office. Provides clerical support to Texas Works Advisors. Processes mail, opens and date stamps incoming applications and supporting documents. Reviews applications for required signature, date, and supporting documents. Logs applications and assigns complete applications for processing. Copies and returns original documents upon request to clients/customers. Responds to client inquiries and requests for assistance. Is an ACD operator answering calls out of the ACD queue while also completing the duties listed above
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer or typewriter. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts). Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging. Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
Knowledge Skills Abilities:
Working knowledge of business English, spelling, punctuation, and mathematics; of office practices, procedures, and equipment. Working knowledge of agency regulations and departmental policies, procedures, and equipment. Knowledge of Microsoft Word and Outlook. Knowledge of internet usage. Knowledge of computers. Skill in keyboarding and maneuvering of the mouse on a computer. Ability to listen to client; elicit, relate and evaluate information; and interpret terms as needed. Ability to complete required work within specified deadlines. Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies. Ability to communicate verbally and in writing. Ability to establish rapport with and relate to clients. Ability to maintain effective working relationships with others.
Registration or Licensure Requirements:
Initial Selection Criteria:
High School diploma or GED equivalent required.
Thirty (30) hours credit from an accredited college or university preferred.
Bilingual (English / Spanish) skills preferred.
Ability to work in a professional customer service environment required. Experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties. Experience using a personal computer for inquiry and date entry required. Experience searching records to identify and retrieve information. Experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems. Experience handling and transporting mail and other documents.
Experience using fax machines, printers, multi-line telephone systems, and other office equipment
Please note that applicants may be contacted by STARK, a contractor of HHSC that assists with the hiring process.
Office Location of Positions To Be Filled:
901 N McDonald, McKinney
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employees Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Texas Department of Family and Protective Services - 15 months ago