Provides generic clerical support to Texas Works eligibility staff. Duties include: office reception, screening applications, scheduling and rescheduling clients for appointments, pulling and filling case folders, purging case folders, performing EBT/LSIS, preparing logs and forms by hand and on the computer, operating the PBX/TDD phone system, mail clerk, accomplishing backup and other assigned duties as directed by the supervisor..
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties assigned. Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer or typewriter. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts). Enters data into an automated system. Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging. Schedules appointments in person or by telephone. Interviews clients to gather information regarding need and explain the application process and requirements for receiving benefits
Knowledge Skills Abilities:
Knowledge dealing with the public in a high volume and sometimes demanding environment. Knowledge of office procedures and preparing and proofread correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer Skill in using a personal computer and office equipment Skill in sorting and filing case records in alphanumeric order. Skill in keyboarding and maneuvering the mouse on a computer. Use common office business machines such as computers, phone systems, postage meters, fax and copy machines. Ability to interview clients to gather information regarding need and explain the application process and requirements for receiving benefits. Ability to sort, post and distribute correspondence received and sent through electronic and paper based systems such as the US Mail, other carriers and in-person delivery (for example, incoming/outgoing mail, reports, documents, printouts). Ability to enter data into an automated system. Ability to maintain records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging. Ability to schedule appointments in person or by telephone.
Registration or Licensure Requirements:
Initial Selection Criteria:
High School diploma or GED equivalent is required. Thirty (30) hours credit from an accredited college or university OR one (1) year relevant work experience is preferred. Bilingual (English / Spanish) skills preferred, not required. Ability to work in a professional customer service environment is required. Preferred work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties. Preferred work experience using a personal computer for inquiry and date entry. Preferred work experience searching records to identify and retrieve information. Preferred work experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems. Preferred work experience handling and transporting mail and other documents. Preferred work experience using fax machines, printers, multi-line telephone systems, and other office equipment
BILLINGUAL SKILLS (ENGLISH/SPANISH) ARE HIGHLY PREFERRED FOR THIS POSITION.
Locations: 220 W First St, Rusk, Texas 75785
Position Number: 42965
Requisition Number: 221078
Successful applicants must be willing to attend basic skills training anywhere in the state of Texas.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Texas Department of Family and Protective Services - 15 months ago