Clerk III
Texas Department of Family and Protective Services - Waco, TX

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Clerk III Provides a variety of clerical support services to Texas Works employees in a service delivery office. Services provided include: Processing mail (opens and date stamps incoming applications and supporting documents). Reviewing applications for required signature, date, and supporting documents. Screens applications for expedited eligibility Scheduling and rescheduling appointments. Logging and assigning/scheduling complete applications for processing. Completes application registration for applications as needed Creates Process tasks in the State Portal as needed Monitors the State Portal Returning incomplete applications to clients and assisting clients with completing when necessary/requested. Copying and returning original documents upon request to clients/customers. Responding to client inquiries and requests for assistance. Operating the PBX/TDD phone system. Greeting and directing clients or visitors and responding to client inquiries quickly and accurately. Backup and other assigned duties as directed by the supervisor.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties assigned. Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer. Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts). Enters data into an automated system. Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents) including filing, retrieving, or purging. Schedules appointments in person or by telephone. Interviews clients to gather information regarding need and explain the application process and requirements for receiving benefits.

Knowledge Skills Abilities:
Deal with the public in a high volume and sometimes demanding environment. Interviews clients to gather information regarding need and explain the application process and requirements for receiving benefits. Sort and file case records in alphanumeric order. Skill in keyboarding and maneuvering the mouse on a computer. Use common office business machines such as computers, phone systems, postage meters, fax and copy machines. Sort, post and distribute correspondence received and sent through electronic and paper based systems such as the US Mail, other carriers and in-person delivery (for example, incoming/outgoing mail, reports, documents, printouts). Enters data into an automated system. Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging. Schedules appointments in person or by telephone. Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer.

Registration or Licensure Requirements:
None

Initial Selection Criteria:
High School diploma or GED equivalent is required. Thirty (30) hours credit from an accredited college or university OR one(1) year relevant work experience is preferred. Bilingual (English/Spanish) skills preferred, not required. Ability to work in a professional customer service environment is required. Preferred work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties. Preferred work experience using a personal computer for inquiry and date entry. Preferred work experience searching records to identify and retrieve information. Preferred work experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems. Preferred work experience handling and transporting mail and other documents. Preferred work experience using fax machines, printers, multi-line telephone systems, and other office equipment.

Additional Information:
This position is located at 612 Austin Ave. Waco, TX. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Texas Department of Family and Protective Services - 21 months ago - save job - block
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