University of California San Francisco - San Francisco, CA

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Department of Pediatrics
The Department of Pediatrics is one of the largest and most complex departments in the School of Medicine. The department is comprised of 17 divisions, with clinical income from inpatient and outpatient activities total over $65 million dollars in charges and annual extramural funding (contracts and grants) exceeding $30 million. Within the Department of Pediatrics, the Divisions of Critical Care and Hospital Medicine are large and complex entities comprised of extensive academic, patient care activities and robust research programs.

Job Overview
The Administrative Assistant provides a critical role to the operations and workflow of Madison Clinic for Pediatric Diabetes at UCSF. This role is an integral part of the patient check-in as it is the only position responsible for downloading the numerous technological devices used by patients with diabetes, including blood glucose meters, insulin pumps and continuous glucose monitors, the reports of which are needed by the providers prior to the appointment. This role includes being the back-up person for checking and arriving patients, making follow up appointments, answering and making outbound phone calls for patients and families, and being the back-up collector for co-payments. In addition, the administrative assistant facilitates insurance authorization for Madison Clinic patients including those with mental health visits, follow-up on denial letters, and is responsible for typing Clinic meeting minutes. The incumbent will also perform other related duties.

About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.

Required Qualifications
• High school graduation and three years of related administrative experience; or an equivalent combination of education and experience
• Experience with pediatric diabetes patients and families
• Experience with downloading all major manufactured glucose meters, insulin pumps and continuous glucose monitors
• Ability to type; must have computer & keyboard skills, ability to use word processing software and be skilled at writing departmental meeting minutes
• Basic knowledge of general/standard clerical functions (e.g., filing, telephones, photocopying); and of department policies and procedures
• Completion of healthcare course which includes vocational skills training
• Knowledge and ability to use electronic medical record, EPIC (similar to Apex)
• Knowledge and ability to obtain insurance authorization for mental health visits
• Ability to promote a high level of professionalism, care and customer service; customer service skills, cares with sensitivity and respect in verbal and non-verbal behaviors with patients, family members, coworkers, and other healthcare members
• Ability to perform job responsibilities independently
• Must be teamwork focused and maintain a positive attitude
• Knowledge and willingness to help and be a back-up person for checking and arriving patients, making follow up appointments, and answering/making phone calls
Physical Demands: requires sitting, standing, walking, squatting, bending, waist twisting, kneeling, crawling, climbing stairs, reaching up to shoulder height; carrying/lifting up to 20 pounds; pushing up to 60 pounds; pulling up to 30 pounds; fine finger manipulation, gross manipulation, simple/power grasp, repetitive hand/arm use; exposure to chemicals or toxic substances, latex, blood, fluids or tissue; ability to differentiate color, operating motor vehicles, use of protective equipment.
Note: Physical/Health screening, fingerprinting and background check required.

Preferred Qualifications
• Knowledge of medical terminology
• Knowledge of procedures, general and specialty medical terms
• Basic Life Support/CPR certification (American Heart Association)
• College degree

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