Client Account Manager (SD307)
Royal Bank of Scotland Group - Stamford, CT

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The Prime Services Operations team supports the activities of the Prime Broker business. This support business exercises a follow the sun model with operations in Singapore, London, Manchester, Utah and Chicago. The business employs 50 people globally and is a primary support function for wide range of GBM platinum clients. Prime Services Operations is a multi- disciplined and multi-product team (currently FX, FXO, IRS, CDS) utilizing a variety of systems. It works in collaboration with other operations teams relying on key core processes within those teams. The present opportunity will be responsible for the day-to-day management of the Prime Brokerage Interest Rate and FX Derivatives MO team in Chicago and ensuring quality support of Prime Service activity.

The role will require good relationship skills for interaction with the business, core processing teams and also with clients. It will enable the candidate to gain an all-round and strategic view of operations and they will also be expected to contribute to continuous improvement of processes and technology.

The Prime Brokerage business is transitioning towards a multi product offering, whilst continuing to support our current client base. To facilitate this, the team requires an individual with managerial ability and personable attributes to co-ordinate, facilitate and lead the middle office team within both a tactical and strategic capacity.

This is a unique supervisory role since it spans across all areas of the bank including change management, sales, IT support groups, systems developers, settlements, collateral management, 3rd party electronic platform vendors, confirmations, credit risk and finance. The role requires the candidate to demonstrate effective communication and collaborate with different client audiences and other areas of GBM operations to achieve optimal operational capacity. As well as the specific activities, a positive contribution to the ongoing development and motivation of the Prime Services business values and team itself will be vital.

Requirements

• Coordinate, motivate and lead a team effectively

• Have a comprehensive understanding of current market processes and practices across all FX, vanilla IRD products including swaps, basis swaps, FRA and swoptions, and CDS.

• Strong understanding of Prime Brokerage Operations processing globally

• Strong understanding of Operational risks and controls

• Documentation of plans, models, concepts and processes

• Be able to solve complex problems across a broad range of disciplines (functional as well as project-orientated)

• Identify risks, assess and quantify their impact, and develop actions or plans that mitigate them.

• Utilize specific business or management knowledge that can be clearly brought to bear in improving what and how Production and Change can be improved

• Constructively challenge processes, approaches and attitudes where this will result in improvement or value to Operations Production, or will bring ideas for improvements in terms of both resource and project management

• Be able to adapt to change quickly, be it the focus of a project or the workload or content of a particular day

• Work well in a team in a demanding environment where not all structures, processes and hierarchies are clearly formulated or are subject to rapid change

Responsibilities

The candidate will be required to perform and facilitate the following:

• Liaise with Global PB IRD and FX managers in all locations to ensure consistent processes and control are maintained across all regions on a daily basis

• Instigate frequent dialogue between the IRD and FX MO team, Change Management and IT Developers to identify control gaps and prioritize system upgrade requirements

• Interaction with the Prime Brokerage Sales Desk to advise on present and future operational capacity for current and targeted clients

• Conducting gap analysis and impact analysis to mitigate financial and reputational loss

• Act as Operational Relationship Manager for top-tier clients in the US

• Co-ordinate operational on-boarding of new clients

• Assist Change Management with project initiation and upgrade documentation for new regulation and process requirements

• Business development for all FX, CDS & IRD client clearing initiatives

The candidate with be required to co-ordinate and manage the PB IRD MO team in the following activities:

• Trade booking of all FX, IRD & CDS products

• High level Client Relationship Management

• Trade file reconciliation & portfolio management

• Cash management and collateral movements

• Settlement and rate issue resolution

• Query resolution via navigation of GBM Operational sectors

• Client billing, client reporting and internal MIS metrics

• External confirmation platforms and interfaces

• Valuation calculation and risk reporting

• Processing client’s post -trade activity - novations, partials, tear-ups, rollercoasters

• Booking and interface systems development and testing

Personal Attributes

• Able to demonstrate strategic and tactical thinking and planning

• Highly developed interpersonal, negotiation and networking skills

• Ability to influence people to change the way they think

• Able to work at all levels, and with people from various functional backgrounds (Operations, Finance, Technology, Front Office)

• Committed, to understand, define and deliver on set targets, deadlines and deliverables

• High level of motivation and enthusiasm. Able to inspire others and create momentum

An Equal Opportunity Employer

It is the policy of The Royal Bank of Scotland, PLC and its subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.

“Employer immigration sponsorship not available for this role.”
Job Description

The Prime Services Operations team supports the activities of the Prime Broker business. This support business exercises a follow the sun model with operations in Singapore, London, Manchester, Utah and Chicago. The business employs 50 people globally and is a primary support function for wide range of GBM platinum clients. Prime Services Operations is a multi- disciplined and multi-product team (currently FX, FXO, IRS, CDS) utilizing a variety of systems. It works in collaboration with other operations teams relying on key core processes within those teams. The present opportunity will be responsible for the day-to-day management of the Prime Brokerage Interest Rate and FX Derivatives MO team in Chicago and ensuring quality support of Prime Service activity.

The role will require good relationship skills for interaction with the business, core processing teams and also with clients. It will enable the candidate to gain an all-round and strategic view of operations and they will also be expected to contribute to continuous improvement of processes and technology.

The Prime Brokerage business is transitioning towards a multi product offering, whilst continuing to support our current client base. To facilitate this, the team requires an individual with managerial ability and personable attributes to co-ordinate, facilitate and lead the middle office team within both a tactical and strategic capacity.

This is a unique supervisory role since it spans across all areas of the bank including change management, sales, IT support groups, systems developers, settlements, collateral management, 3rd party electronic platform vendors, confirmations, credit risk and finance. The role requires the candidate to demonstrate effective communication and collaborate with different client audiences and other areas of GBM operations to achieve optimal operational capacity. As well as the specific activities, a positive contribution to the ongoing development and motivation of the Prime Services business values and team itself will be vital.

Requirements

• Coordinate, motivate and lead a team effectively

• Have a comprehensive understanding of current market processes and practices across all FX, vanilla IRD products including swaps, basis swaps, FRA and swoptions, and CDS.

• Strong understanding of Prime Brokerage Operations processing globally

• Strong understanding of Operational risks and controls

• Documentation of plans, models, concepts and processes

• Be able to solve complex problems across a broad range of disciplines (functional as well as project-orientated)

• Identify risks, assess and quantify their impact, and develop actions or plans that mitigate them.

• Utilize specific business or management knowledge that can be clearly brought to bear in improving what and how Production and Change can be improved

• Constructively challenge processes, approaches and attitudes where this will result in improvement or value to Operations Production, or will bring ideas for improvements in terms of both resource and project management

• Be able to adapt to change quickly, be it the focus of a project or the workload or content of a particular day

• Work well in a team in a demanding environment where not all structures, processes and hierarchies are clearly formulated or are subject to rapid change

Responsibilities

The candidate will be required to perform and facilitate the following:

• Liaise with Global PB IRD and FX managers in all locations to ensure consistent processes and control are maintained across all regions on a daily basis

• Instigate frequent dialogue between the IRD and FX MO team, Change Management and IT Developers to identify control gaps and prioritize system upgrade requirements

• Interaction with the Prime Brokerage Sales Desk to advise on present and future operational capacity for current and targeted clients

• Conducting gap analysis and impact analysis to mitigate financial and reputational loss

• Act as Operational Relationship Manager for top-tier clients in the US

• Co-ordinate operational on-boarding of new clients

• Assist Change Management with project initiation and upgrade documentation for new regulation and process requirements

• Business development for all FX, CDS & IRD client clearing initiatives

The candidate with be required to co-ordinate and manage the PB IRD MO team in the following activities:

• Trade booking of all FX, IRD & CDS products

• High level Client Relationship Management

• Trade file reconciliation & portfolio management

• Cash management and collateral movements

• Settlement and rate issue resolution

• Query resolution via navigation of GBM Operational sectors

• Client billing, client reporting and internal MIS metrics

• External confirmation platforms and interfaces

• Valuation calculation and risk reporting

• Processing client’s post -trade activity - novations, partials, tear-ups, rollercoasters

• Booking and interface systems development and testing

Personal Attributes

• Able to demonstrate strategic and tactical thinking and planning

• Highly developed interpersonal, negotiation and networking skills

• Ability to influence people to change the way they think

• Able to work at all levels, and with people from various functional backgrounds (Operations, Finance, Technology, Front Office)

• Committed, to understand, define and deliver on set targets, deadlines and deliverables

• High level of motivation and enthusiasm. Able to inspire others and create momentum

An Equal Opportunity Employer

It is the policy of The Royal Bank of Scotland, PLC and its subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.

“Employer immigration sponsorship not available for this role.”

Royal Bank of Scotland Group - 13 months ago - save job - block
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