Client Advocate
Freedom Financial Network - Phoenix, AZ

This job posting is no longer available on Freedom Financial Network. Find similar jobs: Client Advocate jobs - Freedom Financial Network jobs

Freedom Debt Relief is currently seeking a Client Advocate to add to our growing Client Services team.

Client Advocates are responsible for answering inbound calls from customers with questions relating to their enrollment in the Freedom Financial program while providing the highest levels of customer service. This includes but is not limited to: customer phone calls, voicemails, emails, faxes, noting customer accounts, interacting with internal departments and external creditors on behalf of the client.

The following duties include but are not limited to the following:

1. Answer Customer and Internal Phone Calls/Emails/Faxes
  • Includes calls/emails/faxes from both external customers and Freedom Financial employees
2. Appropriately Utilize Internal Utilities
  • Accessing and notating accounts
  • Accurately enters or confirms customer information into database and utilities
  • Initiates and/or completes proper request forms in assisting customers
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
  • Maintains customer privacy when accessing customer accounts and information
3. Quality Assurance
  • Ensures accuracy of all information provided to customers both internal and external
  • Meets or exceed company‚Äôs minimum expectations and guidelines relating to quality standards
Job Requirements:
  • Approximately 1-3 years experience in an inbound-calls Customer Service environment, preferably in Financial Industries.
  • Excellent communications skills with a passion for servicing customers.
  • Proficient in Windows based programs such as MS Word, Excel, and Outlook.
  • Ability to exercise discretion and independent judgment when interfacing with clients and creditors.
  • Ability to multi-task, prioritize deadlines, communicate effectively with both internal and external customers.
  • Regular attendance and flexibility of schedule is required. Ideal candidate must be motivated, driven and customer focused!
Freedom Financial Network offers employees the following benefits:
  • Medical, Dental, Vision, Health Savings Account
  • 401(k) with matching contributions
  • 2 weeks paid vacation per year
  • 9 paid holidays
  • Paid sick time
  • 4 hours off for your birthday
  • All employee lunch provided once a month
  • Fun work environment!!!!!

For immediate consideration submit your resume to Frank Garcia at fagarcia@freedomdebtrelief.com or fax it attention: Frank Garcia at 602.414.0671

About this company
13 reviews
Freedom Debt Relief, a subsidiary of Freedom Financial Network, LLC, is a group of about 700 employees strong and growing – known...