Client Care Coordinator
Home Instead Senior Care - Springfield, NJ

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Job Description

The Client Care Coordinator is expected to perform a variety of duties in the area of client services. The Client Care Coordinator will answer telephone inquiries; perform in-home assessments, quality assurance visits and supervision of CAREGivers. In addition, Client Care Coordinator will work collaboratively with other community professionals.
  • Develop and maintain positive relationships with all clients through care consultations, quality assurance visits, phone calls, cards and special events
  • Monitor, mediate and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service
  • Maintain relationship with client's family members by reporting to them after quality assurance visits
  • Develop and maintain a relationship with the collaterals of each client – reaching out to professionals in the community that are potential referral sources
  • Supervise CAREGivers on quality concerns after visiting clients
  • Conduct client/CAREGiver introductions as scheduled
  • Enter and maintain accurate client and CAREGivers records in computer

  • Secondary:
  • Update the computer data base with emails of families, clients and referral sources
  • Must work well with a team
  • Must have a positive and enthusiastic disposition

Fulltime position; M – F 8:30-4:30. On-call rotation may be required for additional pay. Office is located in Springfield, NJ.

  • Salary based on experience
  • 15 days PTO (paid time off), accumulated at the rate of 1.25/month and not to be used until the 4th month
  • After 3 months, opt into our health insurance, (company pays 80% of your coverage; you pay 20% of your coverage plus any additional fee if you choose family coverage) or $1000 added to annual salary
  • Bonus to be discussed

About this company
585 reviews
Home Instead Senior Care provides non-medical services for seniors. America's trusted source for senior care.