Responsible for reviewing and entering product orders. Will be in contact with customers to confirm orders are complete via email and phone contact. Review product codes on orders as well as ensure customer has ordered all appropriate products and services.
Respond promptly to incoming customer and patient support calls in a personable and professional manner. Distribute and document the information appropriately.
Make outgoing calls and emails to customers in a personable and professional manner.
Process product orders (including replacement parts/supplies/exchanges) including follow up with customers and tracking all packages.
Process product returns including follow up with customers and tracking all packages.
Process demo device orders including follow up with internal employees.
File order/return/exchange/billing/tracking information.
Provide lunch coverage for front desk receptionist/operator.
Perform other duties as assigned.
Education: High school education required, two year college degree preferred.
Experience: Two or more years of hands-on experience with customer service. Call center experience strongly preferred. Excel skills and data entry required.
Previous experience with reception duties a plus. Healthcare or medical device experience also a plus.
Other: Excellent written and oral communication skills. Ability to interface professionally and diplomatically throughout the company. Good organizational, interpersonal, time management, data entry and telephone skills. Strong Excel skills required. Strong attention to detail required.