Client Care Specialist
Marketwire - El Segundo, CA

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DESCRIPTION:
Accounts: perform research on companies, review and approve new account applications

Phones: answer phones, assist clients with requests or escalate to another department

Contracts: review and activate contracts for Marketwire, Sysomos, Impress and Mediahub

Account Management: assist clients with managing accounts, answer basic questions about products and services

Conference Calls & Webcasting: set up and participate in events to ensure quality control

Level 1 Support: Impress, Mediahub, Wire

Additional projects as required

REQUIRED QUALIFICATIONS/SKILLS:
Bachelor’s degree (preferably in public relations, journalism, communications, marketing or related field)

Excellent Customer Service Skills and a genuine enthusiasm about assisting clients

Strong Computer Skills (Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet research skills, typing speed of 50+ WPM, ability to learn new software quickly)

Experience working in a fast-paced environment

Multi-tasking skills & ability to juggle multiple tasks simultaneously

Detail-oriented

Team player with a positive attitude & diligent work ethic

Desired Qualifications and Skills:
Previous experience working at a newswire

Experience working in Public Relations, Media or Communications

Must be able to work well independently, with minimal supervision

Computer Skills: Salesforce

Language Skills: French

Marketwire - 20 months ago - save job - block
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OMERS Private Equity doesn't stop investing when it reaches the US/Canadian border. A Canada-based investment firm, OMERS Private...