Client Engagement Director
Arcadia Solutions LLC - Burlington, MA

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The Client Engagement Director at Arcadia Solutions is accountable for managing a $5-10M portfolio of accounts, including developing and maintaining client relationships, building account delivery strategies and plans, and creatively staffing projects and programs to maximize client results and talent growth. The Client Engagement Director is accountable for building, maintaining and growing the accounts assigned to them by the Regional VP, typically including a mix of initial sales, early account growth, and long-term engagement oversight. In addition, the Client Engagement Director is accountable for the career planning and talent growth of all resources that are assigned to accounts for which they are responsible.

Roles & Responsibilities Specific responsibilities include:
  • Business Development
    • Engage in early-stage conversations and workshops with key prospects and clients
    • Creatively design and bundle Arcadia offerings to align with client challenges and needs
    • Own and drive proposal planning, development, and delivery to key client executives
    • Develop and maintain executive-level relationships at prospects and clients
    • Actively promote Arcadia values, delivery methodologies, and solutions in the marketplace
    • Extend Arcadia‚Äôs brand through thought leadership, networking, professional associations, and presentations at conferences
  • Delivery Management
    • Ensure high-quality delivery and measurable results are produced at the accounts in your portfolio
    • Define and measure project performance against goals
    • Ensure and measure client satisfaction
    • Manage staff planning and project restructuring to drive success within your portfolio of accounts
    • Effectively manage large programs
    • Proactively identify and mitigate program and account-level risks
  • Talent Management
    • Manage career development for all resources assigned to accounts in your portfolio
    • Identify and plan growth strategies for top talent within your accounts
    • Demonstrate and teach exceptional communication and consulting skills
    • Foster a collaborative and functioning team environment
    • Lead through influence and by example
  • Internal Accountability
    • Consistently meet or exceed revenue and and profitability targets in your portfolio of accounts
    • Accurately predict, measure, and review account level financials, quality, and staffing
    • Plan, document, and measure career progress for resources assign to accounts in your portfolio
    • Provide input to product lines to optimize and scale existing solution offerings and identify new offerings based on market and client needs
Qualifications The ideal candidate has a proven track record of 7-15 years of successful sales and delivery experience in the ambulatory healthcare industry. Experience building and managing client relationships as well as overseeing the delivery of complex, custom solutions to clients is required. Strong customer and employee references are required. Travel ranges from 25-75%.

  • Minimum BA or BS required
  • MBA or MHA desired
Other Experience Considered:
  • Subject matter expertise in ambulatory healthcare services delivery is desired
  • Prior experience with data-driven care delivery is desired
  • Management consulting or business process improvement experience preferred
  • Healthcare Leadership and Relationships (ACHE, MGMA, AAFP, etc.) are a strong plus
Interested in applying? Send an email to . Only applicants who submit a cover letter and resume will be considered. No calls please.