Client Engagement Manager
MedAssets, Inc. - Saddle River, NJ

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Job Purpose:
The Client Engagement Manager is responsible for managing assigned customer accounts, across all Managed Care Services (“MCS”) product lines, including Silent PPO Recovery, Retrospective Appeals, Underpayment Recovery and Lost Charge Recovery or Accounts Receivable Services. With assistance from MCS Management, or ARS Management this position coordinates all client activities over the engagement lifecycle, starting with implementation and continuing through regular progress updates. The Client Engagement Manager collaborates with the Senior MCS/ARS and Sales teams to develop and implement client specific strategies for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities.

Position Objectives:
Communication- Provide Monthly or weekly client updates. Work with Operations team to ensure report package is finalized and acceptable to clients.

Work with operations team on open issues log or any client related issue or problem until resolution.

Provide any necessary client or internal training on databases etc..after go live.

Work with Operations on process updates, workflow, keep QRG and internal documents updated throughout the life of the project.

Essential Duties & Responsibilities:
Manage and control client obligations, maintaining a high level of customer satisfaction after client is implemented

Work with MCS/ARS Management to develop and implement specific client communication plans, inclusive of content, timelines and communication vehicle, to ensure that clients are provided with regular, proactive and high quality engagement updates

Schedule and attend regular client meetings or conference calls to discuss current status and reports

Develop agendas and other presentation materials, create meeting summaries and generate meeting deliverables, with MCS/ARS Management involvement

Assist ARS management with the roll out of any process update/rollout initiatives

Assist ARS Operations with resolution on open client issues

Manage and control client obligations, maintaining a high level of customer satisfaction

Identify cross-sell opportunities within the assigned client base

Primary contact for internal departments on client issues and open requests for all live AR clients

Primary point of contact with assigned live MCS/ARS clients

Maintain and assist with connectivity for MedAssets Operations and vendors

Responsible for entering and maintaining internal databases for all client related information

Minimum Knowledge, Competencies & Qualifications:
College degree required

2-4 years previous work experience

Healthcare experience/knowledge preferred

Excellent communications and organization skills

Ability to manage multiple ongoing projects

Project Management experience preferred

Strong Analytical skills

Ability to perform data analysis

Strong computer skills, including Microsoft Office suite

Proficient in Microsoft Excel and PowerPoint

Excellent oral and written communication skills.

Moderate travel is required approximately 25% Travel.

MedAssets is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

Required Skills

Required Experience

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MedAssets is at the center of improving the quality and effectiveness of the healthcare industry. From establishing best practice value for...