Client Liaison
Insperity - Houston, TX

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Theres a reason Insperity ranks No. 1 on Houston Business Journals list of Best Places to Work.

Want to work for us and find out why?

As a trusted advisor to Americas best businesses for more than 25 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

Insperity offers a competitive compensation package and one of the best benefits packages in the business, including 19 days paid time off, 8 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. We work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

At Insperity, our work environment and our commitment to our employees personal and professional success are the reasons weve been regarded as one of the Best Places to Work for 10 years running.

Client Liaison

Responsible for creating a WOW experience when leading interactions with external and internal customers by consistently exceeding expectations. Under limited supervision, with independent judgment and decision-making, this position ensures that the service strategy plans are developed, monitored, completed and delivered for their client base. Provides value that positively impacts our clients businesses and results in retention and growth. Facilitates account review meetings with team members, and based on outcome, coordinate service delivery and/or action plans. Troubleshoots situations, educate clients, develop partnerships with stakeholders, and solicit referrals.

Business Acumen Strategic thinking Starts with a conceptual idea or vision and then develops systems, processes and plans that are executable, realistic and results-oriented. Business Perspective Aligns Insperity services with client needs through an understanding of business plans and small to medium size business operations from an owners perspective. Facilitation skills Leads a team through a client/team meeting or planning process. Interpersonal Uses appropriate methods of dealing with human behavior in a variety of business circumstances. Customer Service in a Team Environment Oversees development and facilitation of client service strategy plan for client base. Develops and maintains relationship with client owners, client appointed contacts or on-site supervisors. Analyzes and recommends suggestions for client concerns and develops action plans for correction. Assists clients with obtaining and interpreting service information. Participates in prospect meetings with sales and service team members. Coordinates service delivery for multiple locations. Technology Assists various departments personnel with technical or complex issues encountered by the client owners, client appointed contacts, or on-site supervisor. Educates and encourages client usage of all technical applications. Educates new team members on technical applications used by Insperity. EDUCATION / EXPERIENCE REQUIREMENTS Bachelors Degree is preferred and 3-5 years of experience is required. COMPETENCIES Value Systems / Modeling and Coaching Behaviors - Accountable for communicating, endorsing, and enthusiastically modeling what the company vision is, what the company stands for, what the company deems important, how it relates to individual team members, and how each team member contributes to the accomplishment of that vision. Client Service Interactions The Client Liaison is responsible for ownership and resolution of assigned issues. Participates in and/or facilitate the new client transition process. Uses knowledge of Company departments, products, services, and resources to deliver timely service solutions and to exercise judgment in planning, executing and accomplishing goals. Results Orientation - Achieves assigned performance standards and objectives. Accountability to Clients Value Perception - Manages the conclusion of each service interaction in a positive manner, ensuring that the customer can readily identify the value that was derived because of the Insperity services performed. Accountability to Team Performance Promotes team environment and share accountability for the customer relationship and is ultimately responsible for ensuring that client service strategy plans are developed, completed, and delivered in accordance with the client needs. Internal Relationship Management - Builds, maintains, and promotes effective highly functional relationships with immediate team members, peers across the discipline, sales staff, and all other company team members. Demonstrates strong time management and organizational skills in coordinating communication and service affecting clients and team members. Operational Obligations - Exhibits good stewardship of monetary expenses, travel when necessary by several modes of transportation, and maintain flexibility in schedule to accommodate client and team needs. Maintains necessary tracking mechanisms, and make recommendation for improving performance standards and measurements. Multi tasking and handling priorities is required. KNOWLEDGE / SKILLS Multi tasking and handling priorities. Presentation skills to include proficiency in design and delivery. Effective written and verbal communication skills. Effective problem solving/decision making skills. Ability to manage and direct multiple projects on an on-going basis. Ability to solicit referrals from clients. Proficient use of Microsoft Office programs and demonstrated ability to learn applications and programs as needed. TRAVEL REQUIREMENTS Travels up to 20 % of time Offering unrivaled benefits starting day one! Competitive Compensation Package Generous paid time off (19 days!) for personal, vacation and sick days 8 Paid holidays Four hours/month paid volunteer time off Employee stock purchase plan 401(k) plan And much more!

Insperity - 2 years ago - save job
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