Apigee is seeking a Client Manager to act as the single point of contact for Apigee’s customers post-sales. Your primary responsibility will be to lead our customers on their API Program and ensure customer delight. You will serve as the “person on the inside” for customers and advocate on behalf of them to ensure their voice is heard and needs are being met. You will ensure Apigee’s customers are getting the most out of their investment in and partnership with Apigee.
Our next Client Manager will...
Think you might be our next Client Manager? You bring to the table...
- Ensure our customers API programs are a huge success
- Have deep relationships with our customers at all levels of their API Program, from the project team all the way to the Executive Sponsor
- Maintain constant communication with Apigee customers to understand the state of their deployments, ensure they are getting the most value out of Apigee (our product and company) and help to identify any new initiatives where Apigee can help
- Ensure 100% customer delight and 100% renewal rate
- Work with Sales to articulate and evangelize the value of Customer Success and ensure that existing customers renew with Apigee
About Customer Success
- A keen interest and passion for API’s
- Excellent client interaction and verbal/written communication skills
- Strong ability to influence internal and customer decisions, at all levels of an organization (including C-Level)
- Ability to participate in and drive strategy and solution design discussions and to help customers achieve their desired project goals
- Excellent project management and project delivery experience
- Awareness of mobile and social trends
- Strong technology background and interest
- Practical experience working within a formal Software Development Lifecycle (SDLC), preferably an Agile Methodology
- Prior experience in the Web Services Management space, Middleware/integration domain is highly desired
Apigee's Customer Success team is the pre-eminent organization in the world leading companies into the App Economy. From Digital Strategy to technology deployment to long-term leadership and guidance, Apigee is creating a customer experience unlike any other software company, ever. We are a worldwide team, and offer the most compelling and challenging career opportunities for consulting and client management professionals. If you like the challenge of leading global enterprises thru their Digital Transformations into the App Economy, then Customer Success is the team for you!
About Apigee, The API Company
Apps are changing the way we live, and APIs are the secret ingredient that makes apps work. Apigee gives businesses and developers everything they need to be successful in the app economy. Hundreds of companies including AT&T, eBay, Pearson, Gilt Groupe, and Walgreens use Apigee to reach new customers and drive innovation through APIs.
Apigee's API Platform enables businesses and developers to deliver well designed, scalable APIs and apps, drive developer adoption, and extract business value from their API ecosystem.
About Apigee People
Apigee hires smart people who love to solve hard problems and have fun. We’re passionate. We love APIs, we love our customers, and we love application developers. We work as a team, fast and focused, learning as we go. We respect one another, our customers and everyone we do business with.
We are Apigee. We are from the Future. We are also hiring.
By 2016, 85% of enterprises will adopt APIs. By 2025, more than 25 trillion...