Client Operations Coordinator
Kantar Operations - Boston, MA

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Great entry-level opportunity for a recent college graduate to learn our business from the ground up! We are currently recruiting for a Client Operations Coordinator, located in our Marlborough office. Three keys to success in this role are excellent communication skills, client relationship management skills and project management skills. Must have strong math and analytical skills and really know your way around Excel. In other words, you need to have that somewhat rare mix of the analytical and social.

As a Client Operations Coordinator you will be responsible for supporting the client-facing team for the region in evaluating project bids, assessing feasibility, and ultimately preparing proposals on a wide variety of GMI projects. Also responsible for participating in the design of sample plans for all related studies. Other tasks may include price negotiation and joining client-facing team members on conference calls with prospective and current clients. This position is an entry-level position with room for growth & represents an excellent opportunity to learn GMI's solutions while developing skills required for opportunities in sales, client operations or client services.

RESPONSIBILITIES:

* Assess client needs and identify the appropriate GMI solutions

* Coordinate proposal creation and feasibility assessment for client bids

* Process initial RFP (Request For Proposal) and review bid for accuracy

* Present proposal to client and serve as initial point of contact for any questions or client feedback.

* Design sample plan for related studies

* Answer initial questions on products/services

* Liaise with other internal GMI departments to bid and execute client proposal requests

* Support existing account relationships and account plan execution in conjunction with Account Executives and Account Managers to insure they remain healthy, productive and mutually beneficial, with a goal of securing repeat business and achieving targeted revenues with key clients

Conduct basic and in-depth feasibility assessment & prepare support materials for the client-facing team:

* Handle and categorize in-bound bid requests

* Assess project feasibility by working with various software tools

* Work with a brokerage team to purchase sample from panel partners if necessary

* Become an expert in GMI's online panels and help support Sales/ Client-facing teams

QUALIFICATIONS/REQUIREMENTS

* BA/BS Degree in Business preferred

* 1-3+ years related experience in sales, business or marketing

* Competitive nature with strong work ethic and drive to achieve sales goals

* Ability to develop and maintain productive business relationships

* Passion for satisfying clients and fulfilling commitments

* High-energy with ability to work in a fast paced, dynamic and unstructured environment

* Strong analytical and mathematical capabilities; background in statistics

* Excellent written and verbal communication skills, including ability to present to groups

* Ability to manage multiple clients and projects under tight deadlines essential

* Microsoft Office and Windows expertise

ABOUT THE COMPANY: Global Market Insite, Inc. (GMI) was founded in 1999 with one goal in mind: make it easier, faster and more efficient for market research professionals to conduct global research. With global consumer and specialty panels in over 200 countries and territories and a wide range of technology-enabled market research services, GMI is the partner of choice for market research anywhere in the world. GMI has pioneered many of the technology innovations that paved the way for this growing market and continues to be the worldwide leader in helping businesses connect with their customers and do research on their opinions. In 2011, GMI became a Lightspeed Research company.

With talented professionals in offices around the globe, we offer a wide range of career opportunities. Our progress presents new and exciting opportunities requiring creativity, new technologies, thought leadership, and operational excellence. We have an entrepreneurial and spirited culture.

Our collegial work style is casual but hard working and is one that rewards those who contribute to the company's success. We offer competitive compensation with a generous benefit plan.

Kantar Operations - 4 months ago - save job
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