Client Partner
Moxie Interactive, Inc. - New York, NY

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Position Purpose

The Client Partner will be a key decision maker on the assigned accounts and in conjunction with the VP, Client Partner holds accountability for the health of those relationships. The Client Partner needs to understand the client’s business, its engines of profitability, the competitive framework, the issues of the category, the politics of the client organization, and more. The Client Partner will also focus on new business opportunities that regularly arise within the client’s portfolio of brands, working with cross-functional teams at Moxie to develop and present RFI/RFP responses.

Major Tasks, Responsibilities and Key Accountabilities

Overall

  • Ensure the health of the pieces of business to which he/she is assigned (client satisfaction and profitability to Moxie) in conjunction with the VP Client Partner
  • Uncover opportunities and grow business through thought leadership, client/category expertise and consistent delivery of good work.
  • Manage formal client mapping process to broaden the agency’s purview/stature within the client organization
  • Serve as an expert on the client’s business and the beverage industry as a whole (including direct and indirect competitors)
  • Work with Participant Intelligence (i.e., research) team to gather and distill information on the client’s business and industry
  • Create presentations to communicate client and/or competitive intelligence - both internally and externally
  • Present key category and out-of-category best in class examples of innovation, programs and trends to inspire the internal team and clients
  • Showcase Moxie’s work internally and externally
o Involve the marketing team to understand the work the team is developing and to determine its potential for external and internal use, including case study worthiness

  • Provide POV as the work goes into the engine at major milestones and when it becomes the final product to determine if it delivers on the objectives and strategy set forth initially.
o This includes providing unadulterated feedback and input to the client on how it is being pushed through their organization.

  • Serve as ombudsman (i.e., intermediary between agency and client, representing the broad scope of interests) on the segments to which he/she is assigned
o Investigate and assuage client concerns related to agency and work to resolve them with the appropriate cross-functional leads

o Identify and communicate organizational or business roadblocks on client side running counter to agency interests

  • Spearhead integration/collaboration efforts with the wide range of partner agencies (including traditional, PR and consumer promotions agencies) to ensure that Moxie is working as a collaborative, proactive agency partner
  • Manage development of client presentations for new initiatives with cross-functional experts and present in conjunction with VP Client Partner and other team leads
Intra-Moxie

  • Ensure agency personnel are updated regularly on client’s business
o Support the VP Client Partner on the development of presentation materials for quarterly state of the business summits with full cross-functional team and present key findings related to his / her dedicated segments

  • Provide approvals on key initiatives, presentations and work output on his/her dedicated segments
  • Collaborate with Program Leadership (Moxie’s production unit) on statement of work development and upcoming work
  • Liaise with Sr. Program Leadership leads to ensure seamless hand-off of new initiatives when execution phase begins
  • Lead the development of Input Briefs for major initiatives
  • Develop cross-functional team through performance management and consistent feedback.
  • Promote an open working environment where opinions, views and ideas can be shared.
  • Contribute to a client black book with updated information- nuances, business challenges, competitive, engines of profitability (CRM tool- Salesforce.com)
  • Draft case studies leveraging insights and KPI data from other cross-functional teams (Analytics, Media, Planning)
  • Review/Draft Conference Reports for client meetings spearheaded by Account Leadership
  • Active involvement in Moxie, ZO and externally throughout the industry
  • Other responsibilities as assigned
Nature and Scope

Position reports to VP Client Partner, Account Leadership

This position may have direct reports and indirect reports

Job Requirements

May require minimal overnight travel (< 10%)

Education Required

Bachelor’s degree

Years of Relevant Experience

  • 8+ years of relevant experience – can include brand management, marketing, advertising, account management
  • 4+ years of experience with team management & staff development
Preferred Qualifications

  • Mix of traditional and digital background
  • Mix of agency-side and client-side experience
  • Branding as well as direct response experience
  • Cross-functional experience (media, creative, technology, mobile, social, finance)
Knowledge, Skills, Abilities & Competencies

  • Enthusiasts of the brand and category to which they’re assigned
  • Must be passionate about advertising and the digital space
  • Embody a competitive spirit for both Moxie, our clients, and doing innovative work
  • Confident and authoritative while also genuine and authentic
  • Being able to form tight relationships internally and externally
  • Good intuition
  • Experienced and tactful communicator
o Internally and Externally

o Formal written, informal written, verbal

o Ability to communicate complex information in easy-to-understand terms

  • Diplomatic in providing strong POV and making difficult decisions
  • Able to work with broad spectrum of people - senior to junior level, multiple mindsets
  • Experienced in crisis and issue management across multiple client levels
  • Skilled in presenting to senior level clients and large room of people
  • Can command the attention in a room
  • Ability to inspire people to do great work
  • Ability to sell a point of view or ideas through storytelling
  • Ability to manage multiple client levels and navigate different client agendas

About this company
At Moxie, we publish a report each year that analyzes existing trends in order to gain insight into what will break over the next year. It's...