Client Relationship Manager
Agora, Inc. - Baltimore, MD

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Account Managers are responsible for ensuring Agora affiliates are operationally efficient. They must know – and be able to articulate – the strategic needs of the individual affiliates they advocate. At the same time, Account Managers must be able to sift through information from Publishing Services to determine what will impact their affiliates, and figure out the appropriate way to communicate that information. To be effective, Account Managers must choose the most appropriate way to communicate with the right person, at the right time.

Although this isn’t a sales position, Account Managers should exhibit the characteristics of a good salesperson; they must be solution-oriented and able to build strong relationships. This role requires strategic thinking. While Account Managers are the single point of contact for all things operational, their focus is on strategic improvement and not day-to-day tasks. They should be able to make suggestions and remove roadblocks, not only for affiliates but also for Publishing Services managers, and work with the appropriate people to facilitate change.

Essential Duties and Responsibilities: (Other duties may be assigned as needed)

Core Duties:
o Understand the basic structure and business strategy of assigned Agora affiliates.
o Understand tools and processes for all Publishing Services divisions
o Communicate regularly, and appropriately, with affiliates and with Publishing Services
o Develop and maintain affiliate scorecard to assess open issues and opportunities for each assigned affiliate
o Facilitate Weekly Operational meeting – provide recap and present affiliate review once/Quarter
o Conduct Quarterly business reviews – facilitate post mortem and provide recap
o Administer affiliate surveys

Additional Duties:
o Manage ad hoc projects as required
o Travel as necessary

o Able to effectively communicate - verbally, and in writing; especially able to communicate complex ideas in ways that are easy to understand
o Able to analyze information and provide recommendations based on that analysis
o Able to strategize and see a ‘big picture’ view

o A college degree is required
o Previous experience managing staff or consulting at an advanced level
o Proven experience working across business units to affect positive change
o Previous experience at Agora can be helpful but not necessary