a leading European skincare and luxury fragrance company has an opening for
bright, motivated, and energetic part-time and full-time Client
Relationship Specialists to represent the Clarins brand in
flawless event and sales execution in prestigious department stores in the
Chicago Market. The Client Relationship Specialist will plan and execute events
to drive retail sales and increase the counter’s productivity.
Relationship Specialist will provide service
with integrity by listening to the client, giving her advice she can trust and
offering her products that she will love. Motivate, enthuse and
inspire the Clarins Skin Care Specialist to work as part of a
include, but are not limited to:
Coach and provide feedback to Skin Care
and sell with integrity
make connections to recruit new clients
a consistently high standard of customer service and product knowledge at all
the Clarins image
achieve best practices for client retention
best practices for event execution
Provide service beyond expectation
the Clarins philosophy of providing service beyond expectation
and giving the client advice she wants and needs
always put yourself in another’s place
and professional demeanor
Touch application techniques
Time Discovery Treatment
for working with people
Retention of Clients
and have a thorough understanding of the Retailer’s CRM system for each account
work alongside the Skin Care Specialist to develop best practices in the
retention of clients by:
her to enter the client information into the Retailer’s CRM
her to develop a follow-up client recall plan
schedule appointments for future events
Execute Events Successfully
an Event Captain execute event by planning, preparing and performing with clear,
concise and consistent communication:
the Account Executive, Counter Manager and Store Management, before, during and
Account Development Manager / Special Events & Communications Executive and
Account Executive reporting sales readings at 3:00 PM and end of
event equipment and collateral is in adherence with company
client intimacy and retention through:
Skin Time Discovery Treatments
for future events
100% of sales target
non-event days achieve $_______/ day
5 new customers per day
on no later than 12 noon EST Monday to record personal productivity and hours
worked for the week prior on the ADS On Line Reporting System.
with Counter Manager to assess counter performance and set goals.
Develop a game plan to recoup any sales shortfall and stay on track
towards sales targets.
flexible, attend and support any special events where and when
in Clarins Lounge by viewing videos, completing the quizzes, sharing appropriate
event photos and success stories.
Clarins Education Seminars to obtain certification in Skin Time, Initial and
track record of cosmetic sales successes and goal achievement.
a professional attitude and follow Clarins image guidelines.
organizational, interpersonal and presentation skills.
reporting procedures and conduct administrative duties
in make-up application techniques
Key characteristics / Personality
and passionate about the cosmetics industry
desire to make customers extremely happy
to lead by example
positive and self-motivated
to create activity and animation
to perform to the highest standards
Clarins - 8 months ago
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Clarins was inspired by founder Jacques Courtin-Clarins’ love and respect for women’s beauty.
As a medical student in Paris,...