Client Relationship Specialist
Management Science Associates Inc. - Pittsburgh, PA

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Overview: Management Science Associates, Inc. (MSA) is a diversified information management company that for nearly half a century has given market leaders the competitive edge in data management, analytics and technology. We are currently seeking a highly motivated Client Relationship Specialist for our Information Management Systems division. The successful candidate will be accountable for planning, coordinating and ensuring successful completion of client project assignments. The ability to identify and solve problems is critical. Frequent client interaction, both written and verbal, will be required; therefore strong communication skills and the ability to build client relationships are a must.

  • Run routine reports and conduct preliminary analysis of data
  • Work with team members to learn about the client’s business, how clients make a profit, the challenges they face, and how to build relationships with clients. Become familiar with data analysis and the usage of the company’s analytical tools and capabilities.
  • Provide clients with standard reports and respond to requests for basic ad hoc reports. May conduct preliminary analysis of the data
  • Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building
  • Coordinate with internal business groups to resolve basic client problems, and improve levels of service to clients
  • Learn the systematic problem solving processes used in Client Service
  • Learn the use of company services
Required Skills
  • Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
  • Strong interpersonal skills
  • Effective time management skills
  • Intermediate MS Office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email
  • Strong analytical and organization skills
  • Superior written and verbal communications skills, coupled with highly developed interpersonal skills.
  • High degree of flexibility, motivation and drive
  • Demonstrated problem solving skills
  • Ability to learn and develop business and data-analysis skills
  • Ability to interact effectively with clients, managers, and coworkers
  • Ability to perform multiple tasks in deadline-driven environment
  • Proactive and positive attitude with diplomacy; willingness to take responsibility
  • Must be a self-starter, flexible, and highly detail-oriented
  • Ability to collaborate effectively with personnel at all levels
  • Self-motivated for continued learning and growth
  • Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting
  • Exceptional quality of work and attention to detail with a high degree of organizational ability
  • Build credibility with the client team by delivering consistently and meeting expectations



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