Client Service Engineer
Zensar Technologies - St. Louis, MO

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Job Descriptions:
Zensar Technologies is among the top providers of Infrastructure Management Services (IMS) globally. Following the acquisition of Akibia Inc. in 2010, Global IM is the largest practice of Zensar which delivers nearly one-third of Zensar global revenues. The IMS portfolio is very comprehensive and has offerings right from Data Center services (including ‘break-fix’ maintenance services), End User Computing services, Security & Compliance services to Remote Infrastructure management services from Zensar numerous centers around the globe.

The successful candidate will:
Provide highly visible customer support through the performance of on-site remedial maintenance and installation, as well as any necessary diagnosis, troubleshooting, service, and repair of complex equipment and systems

Instruct clients in the operation and maintenance of the system

Serve as company liaison with clients on administrative and technical matters for assigned projects

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Akibia is a multi-platform support organization that provides on-site Data Center Support for Sun, HP, IBM, EMC, STK, and Dell products. All Engineers will attend extensive training throughout their employment.

Required Experience:
All potential candidates must have excellent customer skills combined with strong technical/ troubleshooting capabilities. The candidate must be motivated to learn new products and services with minimal to moderate supervision. S/he must be willing to work a non-standard work schedule.

The ideal candidate will possess:
2-3 years experience working on Sun, HP, IBM, Dell, and storage systems

Associates Degree or equivalent technical work experience

Proficient with incident tracking systems

Knowledge of Excel and PowerPoint

Leadership to provide direction and guidance

Work with minimum supervision

Keyword: Sun, HP UX, HP, IBM, Field Engineer, Client Services Engineer, Systems Administration
From: Zensar Technologies

Zensar Technologies - 21 months ago - save job
About this company
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Zensar Technologies is a global information technology services and business process outsourcer headquartered in Pune, India. It is a...